corporate social responsibility complete report France ... - Orange

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devising a new social contract Significant internal malaise was brought to light by the social crisis which occurred in France during 2009. The Group has sought to understand its origins by implementing an unprecedented listening and dialogue mechanism, allowing everyone to express themselves. The results of these exchanges will now serve as a guide for the re-writing of the Group’s responsible employer policy. They make up the basis for the preparation of a new social contract along with negotiations which are in progress with employee representatives. Thus we have now set about responding to a need for support by increasing our local Human Resources staff and improving the effectiveness of employer-employee dialogue by continuing negotiations on major topics, such as the improvement of the functioning of employee representative authorities, work/life balance, organization, working conditions, and the prevention of psychosocial risks. providing everyone with the means for self-fulfilment The world of telecommunications is changing rapidly and so is our company. It is our responsibility to support Group employees throughout these changes and give them the means to seize the opportunities that change is opening up for them. This is the reason why we are increasing support, training and professional development mechanisms, with the goal of having everyone build a plan which is consistent with their aspirations. We are also equally aware that career success within the Group involves a favourable work setting and proper balance with personal life. Many initiatives on these subjects have been taken or are under discussion, for example, to improve the work environment, develop telecommuting depending on the activity or encourage the employment of seniors, an area in which an agreement was signed in 2009. helping to solve social issues The promotion of diversity and equal opportunities is a central issue for a responsible employer. We wish to go beyond our legal or regulatory obligations in this area in order to fully embody our values. We believe that the diversity of cultures and profiles amongst our teams is a strength for the Group and its customers. This approach is evident through the many commitments made by Orange employees, both collectively and personally, in favour of promoting diversity, equal opportunities, male/female professional equality, the employment of young people and many other causes responding to social issues.
24 towards a new social contract 26 supporting employees in their development 29 responding to social issues 32 2009 report 33 2010 roadmap 23
Page 1 and 2: corporate social responsibility com
Page 3 and 4: Chairman’s message Didier Lombard
Page 5 and 6: what are the challenges? Four major
Page 8 and 9: our core mission In this digital so
Page 10 and 11: an ambitious long-term strategy We
Page 12 and 13: creating value Beyond the ethical d
Page 14 and 15: CSR organization within France Tele
Page 16 and 17: identifying major risks Each Group
Page 18 and 19: a stronger dialogue Listening to an
Page 20: looking out for all our employees a
Page 25 and 26: focus A negotiation on the applicat
Page 27 and 28: focus 11 new professionalization pa
Page 29 and 30: esponding to social issues Our Grou
Page 31 and 32: More than 80 Orange managerial staf
Page 33 and 34: 2010 roadmap objectives deadline Em
Page 36 and 37: making quality the priority Any hig
Page 38 and 39: gaining our customers’ loyalty Or
Page 40 and 41: support for new usages With technol
Page 42 and 43: ensuring the security of exchanges
Page 44 and 45: Spain where Orange has formed a par
Page 46 and 47: tackling the issue of radio waves F
Page 48 and 49: esponsible procurement principles T
Page 50 and 51: 2009 report objectives disclosed in
Page 52 and 53: 2010 roadmap objectives deadline Cu
Page 54: a world accessible to all “Our bu
Page 57 and 58: 58 offering everyone access to our
Page 59 and 60: connecting African countries Our Gr
Page 61 and 62: focus three new public-private part
Page 63 and 64: focus distance selling: even more a
Page 65 and 66: focus and portals to raise awarenes
Page 67 and 68: focus the sharing and distribution
Page 69 and 70: focus encouraging open innovation F
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2010 roadmap objectives deadline Ta
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eing exemplary We have made a commi
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implementing our environmental poli
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educing the Group’s carbon footpr
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improve the energy efficiency of bu
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optimizing waste management Our app
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educing the impact of our products
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sets with a small environmental foo
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limiting personal travel In order t
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2009 report objectives disclosed in
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2010 roadmap objectives deadline En
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Orange Foundation making the world
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“Spotlight on CSR” event, which
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eport appendices 99 about this repo
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external assessment Report of one o
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economic data geographic breakdown
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social data indicators GRI scope (i
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zoom in on France, FTSA only (infor
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environmental data energy consumpti
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environmental performance indicator
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an international group (as of Mai 4
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glossary AA1000 Accountability 1000
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to learn more Group websites France
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France Telecom - Corporate Social R
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