corporate social responsibility complete report France ... - Orange

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2009 report objectives disclosed in the previous report deadline status major achievements in 2009 Environmental management Continue EMS* deployment throughout the 14 countries involved in the initiative. Manage the main environmental risks and impacts at 65% of the entities involved. Make employees aware of the environmental impacts connected with their activities: organize a “going green” campaign at 75% of the entities involved. Evaluate EMS* implementation and performance during managerial reviews at 50% of the entities involved. 2009-2011 Level of EMS deployment: 59%. 2009 2009 2009 Climate change Overall objective: reduce total greenhouse gas emissions by 20% between 2006 and 2020 Continue activities aimed at improving energy efficiency in buildings, in the network and in transport. Continue deployment of the server virtualization program to save 20 GWh in 2009. Continue upgrading the vehicle fleet to achieve an average emission level of 130 g/km in 2020 (replace 4,000 vehicles in 2009). 2006-2020 2009 2006-2020 10 countries, i.e. 71% of the entities involved in the EMS initiative, have performed an evaluation of the principal environmental risks and impacts. 11 countries, i.e. 78% of the entities involved in the EMS initiative have conducted a “going green” campaign. 7 countries, i.e. 50% of the entities concerned have evaluated EMS implementation and performance during managerial reviews. “Energy-network” action plan launched in 10 countries with significant savings (see pgs. 78/79). Launch of mechanism for ensuring the reliability of network and IT energy consumption measurements with progressive instrumentation of large sites in the 4 major countries. Installation of optimized ventilation in 4,600 sites in Europe and Africa. Installation of 8 telepresence rooms in France and 1 in Brazil, making up a total number of 14 telepresence rooms. Deployment of the “Ecocenters” server virtualization program in France, the United Kingdom, Poland, Spain, Belgium, Romania, Switzerland and Slovakia. In France, this program has enabled the number of physical servers to be divided by 10 for a saving of more than 25 GWh since 2007. In Poland, this program has saved 1.6 GWh of consumption by servers in 2009. 4,500 vehicles replaced in 2009 and reduction of the fleet by 3.7% (31,000 vehicles in the Group), which saved 3.3 million litres of fuel. Test of electric vehicles for our sales representatives and technicians in urban areas: Smart, Peugeot, Renault. Commitment made to purchase 1,000 electric vehicles by 2012 within the framework of the “Grenelle” environmental forum in France. Renewable energy: – increase their percentage in overall energy consumption – deploy solutions using renewable energies – acquire 50,000 metric tons of CO 2 equivalent in 2009 in renewable energies or green certificates. 2006-2020 More than 700 solar stations committed at the end of 2009 in 11 countries (of which 575 are already installed) have allowed the prevention of the emission of 16,000 equivalent metric tons of CO 2 . In 2009, the use of 9.7 GWh of renewable energies prevented 3,059 metric tons of CO 2 from being emitted. item reviewed by Deloitte objective acheived project in progress 90 / towards a greener world
objectives disclosed in the previous report deadline status major achievements in 2009 Paper consumption Overall objective: conserve forests and reduce the amount of waste due to the use of office paper Progressively reach over 40% electronic billing at all European entities by the end of 2012. Develop the use of recycled or FSC-certified (or equivalent label) paper. Reduce internal paper consumption by making staff aware of saving paper and configuring printers for front and back printing. 2012 2009 2009 For mass market customers: 11% of eletronic billing in France, 32% in the United Kingdom, 25% in Poland and 18% in Spain. In France, 97% of commercial documentation is on recycled or FSC/PEFC labelled paper. In Spain, 100% of mass market clients’ bills are printed on FSC paper. Reduction in the internal consumption of paper by 4.5% in France, 25.9% in Spain, 19% in Poland and 4.6% for the whole Group. Waste management Overall objective: implement country waste management action plans in the four major countries by the end of 2009 and progressively in the others by 2011 according to the following three criteria: All the European countries have made an inventory of their waste according to three categories (network waste, Finalize inventories. 2009-2011 hazardous and non-hazardous tertiary waste). Significant progress has also been achieved in the AMEA area (specifically a new processing channel in Senegal). Continue to structure waste management by signing contracts with local partners and formalizing the entire process. Tracing waste sent to treatment channels by making a map outlining the entire process. 2009-2011 2009-2011 Continue the collection and recycling of our business customers’ routers in France and 2009-2011 develop this internationally to reach 70% in 2009, 75% in 2010 and 80% in 2011. Environmental performance of products and services Develop eco-design procedures in partnership with our suppliers for all our products and services. Progressively generalize life cycle analysis procedures for products and services. Solutions furthering sustainable development Develop external communications on the benefits of our solutions in terms of sustainable development both in France, as well as internationally. Customer awareness Extend eco-labelling on best-selling mobile handsets to all European entities. In France, extend eco-labelling to all products distributed. Implement communications actions and devices to encourage our customers to: – keep their mobile phones longer – recycle their mobile phones. 2009-2010 2009-2010 2009 2010 2009 2009 Spain: a new contract with Mobilephone for collecting mobile phones at Orange stores: improvement of the rate of collection. Signing of a new contract for the recycling of mobile phones and printer cartridges in Romania. Launch of a new waste processing channel in Senegal. Implementation of a mobile phone and battery recycling mechanism in Mauritius (see p. 83) Audit performed in 2009 of WEEE collection and treatment channels in the four major countries. Switzerland: together with Eco Orange, Orange Switzerland has implemented the traceability of reused components. Senegal: management of electric generators entrusted to a local ISO 14001-certified partner providing reliable and traceable treatment of fluids (oil, refrigerant fluids, battery acid) and the conditioning of aluminium oil filters. At the end of 2009, 70% of customer equipment collected in France, 38% of customer equipment collected in other EU countries and 26% of customer equipment collected in the rest of the world. Implementation of Group-wide eco-design procedures. Launch of the Livebox 2 with on-off switches. Continuation of the Sagem partnership. Experimentation with a mini SIM card in the United Kingdom. Orange Labs to carry out LCA of DSL, FTTH & 3G mobile networks, as well as of three services sold by Orange Business Services. Perfecting of a tool to assess CO 2 savings from different Orange Business Services solutions. Eco-labelling extended in France (91% of the range of mobile phones and 96% of fixed-line phones) and launch of eco-labelling in Spain (38 mobile phones, i.e. 75% of the product line) and on business offerings (80% of the product line in France). Launch in France of the offer “40 euros for keeping your mobile longer”, which allows customers wishing to keep their mobile phone longer to receive a 40 euros cheque in exchange for their loyalty points. Launch of mobile phone repurchase programs in several countries (including France, the United Kingdom, Romania and Switzerland) 91
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corporate social responsibility com
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Chairman’s message Didier Lombard
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what are the challenges? Four major
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our core mission In this digital so
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an ambitious long-term strategy We
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creating value Beyond the ethical d
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CSR organization within France Tele
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identifying major risks Each Group
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a stronger dialogue Listening to an
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looking out for all our employees a
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24 towards a new social contract 26
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focus A negotiation on the applicat
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focus 11 new professionalization pa
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esponding to social issues Our Grou
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More than 80 Orange managerial staf
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2010 roadmap objectives deadline Em
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making quality the priority Any hig
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gaining our customers’ loyalty Or
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corporate social responsibility complete report France ... - Orange

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