corporate social responsibility complete report France ... - Orange

sharing the results
of innovation
The Group’s innovative solutions have led to our products and services being used for the benefit of the
public in entirely new areas. We are perfecting solutions for keeping dependent or chronically ill people at
home, and are also developing innovative solutions to support local economic development. We also
facilitate access to knowledge and culture, and encourage sharing and cooperation within the digital
world.
meeting health and
dependency challenges
The ageing population and increase in life
expectancies raises real issues for society:
caring for dependents, increasing hospitalization,
rising medical expenses, etc. Now,
the use of information and communication
technologies facilitates the everyday intervention
of healthcare professionals more
than ever, reducing costs and improving
disease management, while strengthening
the patient/doctor relationship.
ten years of e-health experience
The Group, with more than ten years’ experience
in the healthcare industry, is positioned
as a leader in the e-health market,
a successful blend of new care and information
and communication technologies.
Orange Healthcare, the Group’s health division,
uses its know-how, innovation and
technology to develop services for the
whole sector.
improved care coordination
One of our main objectives is to make sure
that healthcare professionals have a simple
and secure way of working together
and sharing information, even in rural or
remote centres. Thus, the Connected
Hospital solution provides medical personnel
with a secure data consultation
and exchange system and allows patients
to benefit from directly accessible entertainment
services. A growing number of
hospitals in France are being equipped
with this solution, whilst pilot tests are in
progress in Spain.
The Connected Hospital solution is another
example of how France Telecom Orange
seeks to simultaneously improve patient
comfort and the quality of care. Using the
interactive handsets supplied, patients can
enjoy access to entertainment services,
while medical personnel have a secure
data exchange system and a means of
consulting medical data.
increasing patient autonomy
The solutions developed by Orange
Healthcare in the residential care area meet
two needs: improving the comfort of
patients, the disabled, the elderly or vulnerable
people by enabling them to stay at
home, and thereby decreasing the cost of
hospitalization for the government. Thanks
to better care coordination, patients can
enjoy life outside the hospital environment
with full confidence while benefiting from
quality supervision and constant access to
a carer. These services lend themselves
particularly well to the remote monitoring of
chronic diseases, such as diabetes or heart
diseases, etc. They are currently being
tested out in several European countries,
and will be launched in 2011.
encouraging better lifestyles
Prevention is better than cure. With this in
mind France Telecom Orange is developing
specialized web and mobile services, tools
64 / a world accessible to all