corporate social responsibility complete report France ... - Orange

our core mission
In this digital society, relationships are synonymous with accessibility and interaction. The Group’s core mission,
along with its networks, services and content, is to create these new links on a day-to-day basis. Our responsibility
is to create, maintain, guarantee and renew social ties between people. Offering mutual enrichment and development,
this responsibility takes the form of our offers, innovations: exchange, education, economic development and
contribution to the environment...
resolving complexity
The new interaction made possible by the digital world also brings with it complications: with these new tools, new
risks can emerge. It is our role to help customers address these complex issues by protecting them while they use
our services, and facilitating their relationship with our company.
sharing the wealth of communication
Our role is also to cultivate the wealth that comes from differences, be they geographical or cultural. We are intent
not only on giving everyone access to the benefits of new means of communication and information, but also on
enabling people to design freely their own way of relating to the world.
our biggest asset: our employees
The skills and involvement of our 181,000 employees worldwide give the Group core strengths to fulfil its service
mission towards the greatest possible number of people. Faced with a major social crisis in France in 2009, we
have reaffirmed our commitment as a responsible employer by paying renewed attention to putting people at the
heart of the company.
upholding our commitments
This multi-faceted search for meaning is now taking shape in an ambitious corporate social responsibility strategy
– for the digital world only makes sense if it benefits everyone. We want to:
• recognize and support our employees and their accomplishments on a daily basis: they are the first to build on
the social ties created by the Group’s products and services;
• ensure transparency, quality and security for our customers in their everyday use of our services so that everyone
can interact with peace of mind in a simpler and safer digital world;
• bring people closer together and make the benefits of the digital world accessible to the greatest possible number
of people;
• do more for the planet and find innovative solutions for a greener world.
Finally, we want to listen to all our stakeholders and be accountable to them, so that we can gauge their expectations
and show them that we keep our promises.