corporate social responsibility complete report France ... - Orange

focus
stricter supplier risk
management
Companies are potentially exposed to a
wide range of risks in terms of procurement
and supply: these include financial
risks, performance risks (quality, delivery,
innovation), geopolitical risks, weather,
health risks, corporate responsibility risks,
and so on.
To deal with these potential risks and better
anticipate them, we developed a surveillance
and alert mechanism in 2009 for
the entire spectrum of risks. We have
developed an identification model in order
to identify suppliers whose failure could
have significant consequences on our
business. These suppliers are regularly
evaluated by different departments:
Supplier Performance Development for
CSR and performance (quality, delivery,
innovation); a dedicated team for finance;
our China office for supply and production.
CSR evaluations derive from a comparison
of the critical nature of the risks presented
by the company’s activity and its ability to
control them. This CSR evaluation is supplemented
by the results of social audits.
social audits in Asia
The Group has entered into
an agreement with an
internationally renowned firm
to perform audits and controls
on suppliers in the Far East.
Initially, the services focused
on audits related to production
quality. Since 2009, these audits
have also included the social
dimension. An initial audit of
this type was performed in late
2009, based specifically on the
SA 8000 international standard.
In addition, a cooperation
agreement was signed in
December 2009 between
Deutsche Telekom, Telecom
Italia and our Group to share
the CSR audits of Asian
suppliers that will be conducted
according to a shared
methodology. This initiative will
reinforce the consideration of
corporate responsibility
principles in the supply chain,
optimizing its evaluation
process both for the suppliers
and the operators.
a status report on local
contracts
In 2009, we performed a status
report on the existence of the
“Ethical practices – corporate
responsibility” clause in the
local contracts of several
subsidiaries in Europe, Africa
and the Middle East. This status
report noted that over 80%
of local contracts contained this
clause. Factors such as national
context and local regulations
influence the inclusion of this
clause in its entirety.
a supplier seminar on eco-rating
On March 25, 2009, as part of
the product eco-labelling project
launched in June 2008, we
asked our 19 mobile handset
suppliers to share the lessons
learnt from the first two waves
of handset evaluations, and the
changes made to the
methodology. All the suppliers
were represented and were able
to engage in exchanges on the
methodology used, the adopted
hypotheses, and the findings
resulting from the evaluations.
On this occasion, we were also
able to share our environmental
concerns, specifically in terms
of sensitive and non-renewable
resources and the fight against
climate change.
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