corporate social responsibility complete report France ... - Orange

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making quality the priority Any high-performance solution, regardless of how innovative it may be, must be user-friendly and 100% workable. That is why we make every effort to design the simplest and most reliable products and services from the day they are sold until the end of their useful life. In the event of a crisis such as natural disaster, we are able to dispatch our experts immediately to provide an effective response to any contingency or system failure, and ensure that communications and data remain secure in all circumstances. supporting new usages Everyone adopts new communications applications at their own pace and in their own way. Those comfortable with technology can access our solutions when they choose to at our self-service stores and in our online management and configuration spaces. Others may rely on the support of our staff for guidance on the various products and services available, in order to select those that best meet their expectations, and to manage their services throughout. In all cases, we are committed to providing <strong>complete</strong> and clear information on best practice in the digital world, safety and good conduct. going further through dialogue We know that we are not the only company offering state-of-the-art technology. That is why we are always open to dialogue and are quick to form partnerships that will improve security, provide more information for our customers and respond to concerns about radio waves, or work with our suppliers towards a more responsible procurement policy.
38 gaining our customers’ loyalty 43 promoting safe and responsible use 46 tackling the issue of radio waves 48 responsible procurement principles 50 2009 <strong>report</strong> 52 2010 roadmap
Page 1 and 2: corporate social responsibility com
Page 3 and 4: Chairman’s message Didier Lombard
Page 5 and 6: what are the challenges? Four major
Page 8 and 9: our core mission In this digital so
Page 10 and 11: an ambitious long-term strategy We
Page 12 and 13: creating value Beyond the ethical d
Page 14 and 15: CSR organization within France Tele
Page 16 and 17: identifying major risks Each Group
Page 18 and 19: a stronger dialogue Listening to an
Page 20: looking out for all our employees a
Page 23 and 24: 24 towards a new social contract 26
Page 25 and 26: focus A negotiation on the applicat
Page 27 and 28: focus 11 new professionalization pa
Page 29 and 30: esponding to social issues Our Grou
Page 31 and 32: More than 80 Orange managerial staf
Page 33 and 34: 2010 roadmap objectives deadline Em
Page 38 and 39: gaining our customers’ loyalty Or
Page 40 and 41: support for new usages With technol
Page 42 and 43: ensuring the security of exchanges
Page 44 and 45: Spain where Orange has formed a par
Page 46 and 47: tackling the issue of radio waves F
Page 48 and 49: esponsible procurement principles T
Page 50 and 51: 2009 report objectives disclosed in
Page 52 and 53: 2010 roadmap objectives deadline Cu
Page 54: a world accessible to all “Our bu
Page 57 and 58: 58 offering everyone access to our
Page 59 and 60: connecting African countries Our Gr
Page 61 and 62: focus three new public-private part
Page 63 and 64: focus distance selling: even more a
Page 65 and 66: focus and portals to raise awarenes
Page 67 and 68: focus the sharing and distribution
Page 69 and 70: focus encouraging open innovation F
Page 71 and 72: 2010 roadmap objectives deadline Ta
Page 74 and 75: eing exemplary We have made a commi
Page 76 and 77: implementing our environmental poli
Page 78 and 79: educing the Group’s carbon footpr
Page 80 and 81: improve the energy efficiency of bu
Page 82 and 83: optimizing waste management Our app
Page 84 and 85: educing the impact of our products
Page 86 and 87:
sets with a small environmental foo
Page 88 and 89:
limiting personal travel In order t
Page 90 and 91:
2009 report objectives disclosed in
Page 92 and 93:
2010 roadmap objectives deadline En
Page 94 and 95:
Orange Foundation making the world
Page 96 and 97:
“Spotlight on CSR” event, which
Page 98 and 99:
eport appendices 99 about this repo
Page 100 and 101:
external assessment Report of one o
Page 102 and 103:
economic data geographic breakdown
Page 104 and 105:
social data indicators GRI scope (i
Page 106 and 107:
zoom in on France, FTSA only (infor
Page 108 and 109:
environmental data energy consumpti
Page 110 and 111:
environmental performance indicator
Page 112 and 113:
an international group (as of Mai 4
Page 114 and 115:
glossary AA1000 Accountability 1000
Page 116 and 117:
to learn more Group websites France
Page 118 and 119:
France Telecom - Corporate Social R
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corporate social responsibility complete report France ... - Orange

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