National Healthcare Disparities Report - LDI Health Economist

Patient Centeredness
Figure 5.4. Composite measure: Children with ambulatory visits whose parents reported poor
communication with health providers, by race and ethnicity, stratified by income, 2008
25
White
Black
25
Non-Hispanic White
Hispanic
20
20
Percent
15
10
Percent
15
10
Chapter 5
5
5
0
Poor Low Middle
Income Income
High
Income
0
Poor Low Middle
Income Income
High
Income
Source: Agency for Healthcare Research and Quality, Medical Expenditure Panel Survey, 2008.
Denominator: Civilian noninstitutionalized population under age 18.
Note: For this measure, lower rates are better. Data were not available for high-income Blacks. Parents who report that their child’s
health providers sometimes or never listened carefully, explained things clearly, showed respect for what they had to say, or spent
enough time with them are considered to have poor communication.
n There were no statistically significant differences between Whites and Blacks who reported poor
communication with their health providers when stratified by income.
n There were no statistically significant differences between non-Hispanic Whites and Hispanics who
reported poor communication with their health providers when stratified by income.
Patients’ Experience of Care—Hospital
Using methods developed for the CAHPS® survey (Hargraves, et al., 2003), the NHQR and NHDR use a
composite measure that combines three measures of provider-patient communication into a single core
measure. The composite measure presented includes data on providers who sometimes or never listened
carefully, explained things clearly, and respected what patients had to say. These data are presented separately
for communication with nurses and communication with doctors.
National Healthcare Quality Report, 2011
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