Maintenance and Care

Warranty provisions
11. Warranty provisions
MENZI MUCK AG provides a war ranty on all MENZI products within the framework of the guarantee agreement. If defects cove-
red by the warranty are found to exist, the purchaser must inform the vendor without delay, either in writing or by telephone.
The vendor’s warranty obligation is confined to the repair or replace ment of the defective part which is found to fall under the
warranty and is acknowledged as a war ranty claim after examination by MENZI MUCK AG.
Parts will be repaired or replaced during the warranty period in the vendor’s workshops or at service centres specifically autho-
rised by MENZI MUCK AG.
The user undertakes to arrange for the regular maintenance work stated hereinafter in the operating manual (operating instructions)
to be performed by the contractual workshop or by a service centre authorised by MENZI MUCK AG. The maintenance
and service schedule as specified by MENZI MUCK AG must be observed without exception.
This maintenance work is regarded as normal servicing and will be performed at the expense of the purchaser and under the
purchaser’s responsibility.
Exclusion of warranty claims:
a) The warranty shall become void in the event of incorrect use, negli gence, conversion of the machine, accident
or failure to perform regu lar maintenance work, and in the event of the use of equipment or attachments
which have not been approved by MENZI MUCK AG. The warranty shall also become void if service or repair
work is performed by anyone that has not expressly been authorised by MENZI MUCK AG.
b) The following parts are not co vered by the warranty provisions:
- Parts subject to normal wear and tear, e.g. oils and lubricants, filters, injection components, fuel pumps, lines,
hydraulic ho ses, bolts and bushings, V-belts, electrical components and electrical units of the engine, fans.
- Parts which come into contact with the ground.- Parts which are damaged by external influ ences, e.g. gasket
sets, lines, hoses, electrical cable har nesses and connections; da mage by chemical products, falling branches,
soil, stones etc. Screws, nuts or couplings which work loose because of vibration or are damaged by
excessive tightening.
c) Problems which may be caused in the fuel circuit by the presence of water and other impurities in the injection
pump, nozzles and feed pump.
d) Compensation for down times suffered by the purchaser as a result of breakdowns or loss of use.
e) Incurred transport and salvage costs in the event of breakdowns are not covered by the warranty.
f) Problems in the engine cooling system and engine air intake caused by dirty radiators and filters and their
consequential damage are not covered by the warranty.
Our warranty extends only to the replacement of parts recognized by us to be defective and does not cover dispatch and pakkaging
costs, which shall be charged to the purchaser in all cases.
The warranty liability shall not be accepted until the defective parts have been inspected by MENZI MUCK AG or by an expert
seconded by MENZI MUCK AG.
Every warranty claim which proves to be deliberately false shall automatically cause all further warranty claims to lapse.
These terms of warranty apply between the dealer, the customer and MENZI MUCK AG. Any other verbal or written agreement
provided by the dealer to a customer is hereby declared null and void. In special cases, the written agreement of MENZI MUCK
AG shall be required.
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