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Mastering product complexity (PDF, 3316 KB) - Roland Berger

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19<br />

B.1 CUSTOMER-ORIENTED CAR RETAILING<br />

One leading car manufacturer optimized its supply chain to enable<br />

customer-oriented retailing<br />

OBJECTIVE<br />

CHALLENGES for a car manufacturer<br />

Customer-oriented car retailing<br />

New brands<br />

1960 Product offering<br />

2015<br />

> Constantly growing model variety and <strong>complexity</strong> of<br />

<strong>product</strong> offering<br />

> Limited space at dealerships – higher number of demo<br />

cars reduces space for unused stock cars<br />

> Sales planning focus has shifted toward mix<br />

optimization and contribution – decentralized stock<br />

management unable to tap market potential<br />

"The right car for my customer, not a<br />

customer for my car"<br />

A<br />

B<br />

Centralized stock management<br />

Retail-oriented planning and ordering

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