Mastering product complexity (PDF, 3316 KB) - Roland Berger
Mastering product complexity (PDF, 3316 KB) - Roland Berger
Mastering product complexity (PDF, 3316 KB) - Roland Berger
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19<br />
B.1 CUSTOMER-ORIENTED CAR RETAILING<br />
One leading car manufacturer optimized its supply chain to enable<br />
customer-oriented retailing<br />
OBJECTIVE<br />
CHALLENGES for a car manufacturer<br />
Customer-oriented car retailing<br />
New brands<br />
1960 Product offering<br />
2015<br />
> Constantly growing model variety and <strong>complexity</strong> of<br />
<strong>product</strong> offering<br />
> Limited space at dealerships – higher number of demo<br />
cars reduces space for unused stock cars<br />
> Sales planning focus has shifted toward mix<br />
optimization and contribution – decentralized stock<br />
management unable to tap market potential<br />
"The right car for my customer, not a<br />
customer for my car"<br />
A<br />
B<br />
Centralized stock management<br />
Retail-oriented planning and ordering