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Mastering product complexity (PDF, 3316 KB) - Roland Berger

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21<br />

B.1 CUSTOMER-ORIENTED CAR RETAILING<br />

Six levers allow car stock management to be centralized<br />

LEVERS<br />

BENEFITS<br />

Central<br />

stock<br />

management<br />

A 1<br />

2<br />

Template-based configuration<br />

Stock Advisory Circle<br />

> Optimized engine, model and option mix<br />

> Increased stock variety<br />

> Fewer specification mistakes<br />

> Ensures integration of market know-how/trends and future<br />

orientation for conscious decisions<br />

> Secures dealer buy-in for template generation process<br />

3<br />

Central compound logic<br />

> Reduces total stock<br />

> Increases variety offered to customer<br />

> Lowers amount of aging stock<br />

4<br />

Sales front-end enhancement<br />

> Optimized customer needs assessment for search inquiry<br />

5<br />

Pipeline search<br />

> Optimized offer for customer according to preferences<br />

> No or fewer ageing cars<br />

> FIFO principle enforced<br />

6<br />

Aging stock management<br />

> Aging stock more transparent<br />

> Incentive to sell aging stock (e.g. Dutch auction)

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