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It should be noted that data presented here relates only to active boat-based whale watching<br />

operators, defined as permit holders who have been active for at least one season. This excludes the<br />

two newest permit holders in Area 6. One operator had operated for only one season to date but was<br />

included as number of trips and activity was similar to some operators who had been in business for<br />

longer periods. The remainder of operators considered had had their permits for 4 years or more and<br />

thus had had sufficient opportunity to operate and gain experience in the business. In total, this<br />

comprised fifteen permit holders, of which fourteen were available for interview.<br />

5.3 Business characteristics<br />

Boat-based whale watching usually only formed a small proportion of overall income for the entities<br />

that owned the permits. Several types of business arrangements were encountered (Figure 5.2). The<br />

model 1 situation of a stand-alone company was most common, particularly the model 1b situation,<br />

where a single company was involved that did boat-based whale watching in conjunction with other<br />

boat-based tourism activities. However, the simplest model, a stand-alone, specialist BBWW<br />

operator (model 1a), was the rarest, and apparently unsustainable as a business model. The only<br />

such permit holder was in the process of joining forces with a fishing company (see model 2). Indeed,<br />

many interview respondents (including non-permitted operators) felt that this type of stand-alone<br />

model would not be a viable proposition. A better model for specialist operators was model 2,<br />

whereby the operator could operate seasonally by leasing a boat belonging to another concern or<br />

parent company, commonly a commercial fishing company. In one case the operator was a<br />

community forum and the supplier of the boat a private individual. Nevertheless, this model was<br />

never particularly stable, as boat use arrangements changed from year to year. The arrangement<br />

was not always worthwhile to the boat owner. The model 3 situation was similar to Model 1b, but with<br />

the owners’ other business interests, such as accommodation establishments, having a direct impact<br />

on the marine tourism business, increasing its viability. Various other business arrangements were<br />

also found (model 4), for example with operators sharing offices, facilities, staff and marketing. In one<br />

case, four permits were linked to one company. Irrespective of the model, many permit holders also<br />

derived income from other business interests or employment.<br />

Model 1<br />

(self-contained)<br />

(a)<br />

BBWW<br />

operator<br />

BBWW<br />

permit<br />

(b)<br />

Marine tour<br />

operator<br />

BBWW<br />

permit<br />

(c)<br />

General<br />

tour<br />

operator<br />

BBWW<br />

permit<br />

Model 2<br />

(reliant on<br />

another entity<br />

for a boat)<br />

BBWW<br />

Operator<br />

BBWW<br />

permit<br />

boat<br />

Fishing<br />

company<br />

Owner<br />

Model 3<br />

(other business<br />

interests have<br />

direct benefit)<br />

Marine tour<br />

operator<br />

BBWW<br />

permit<br />

clients<br />

Accommodation<br />

establishment<br />

Model 4<br />

(shared costs<br />

e.g. facilities, marketing)<br />

(a)<br />

Marine tour<br />

operator<br />

Shared<br />

costs<br />

Marine tour<br />

operator<br />

BBWW<br />

permit<br />

(b)<br />

Marine tour<br />

operator<br />

BBWW<br />

permit<br />

Marine tour<br />

operator<br />

BBWW<br />

permit<br />

Marine tour<br />

Marine tour<br />

operator<br />

operator<br />

BBWW<br />

BBWW<br />

permit<br />

permit<br />

Figure 5.2 . Business models for boat-based whale watching in South Africa<br />

18

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