2008-2009 LR&TS Annual Report - Learning Resources Services ...

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Learning Resources & Technology Services – Annual Report FY09 Information Technology Projects and Planning The Information Technology Projects and Planning area provides leadership in project coordination for technology-related initiatives. The Projects and Planning staff work closely with stakeholders to identify the scope, timelines and deliverables for core IT projects. Summary of FY09 accomplishments Created project update reports that were sent bi-weekly to ITS management and team leads to facilitate communication within the different workgroups. Introduced the concept of “managed projects” and facilitated several initiatives. FY09 Goals Improve project prioritization techniques based on project portfolio management best practices. • process with ITS management and team leads to Facilitated a once-a-semester project prioritization evaluate and discuss prioritization of projects within the workgroups. Assist in the integration of technology through involvement in campus-wide facilities planning. • Provided project management for a number of projects, including the Maple Grove Graduate Center, renovations of Riverview and 51 Building, the casual computing initiative, campus digital signage, the Business Intelligence Digital Dashboard and the upgrade of HuskyPrint. Provide leadership and technology resources to assist the Student Technology Fee Committee. • Served as ex-officio committee member and project manager. • Facilitated weekly Student Tech Fee Committee meetings and the semester software proposal process. Major changes from FY08: • projects four hours per week. Kim Stangret joined the area part time and managed Provide leadership in planning and projects for the effective use of technology on campus. • Project-managed the Digital Dashboard project for Business Intelligence within the Office of Institutional Effectiveness. • Initiated and facilitated management of projects funded by the Office of the Chancellor IT dollars for FY09 to include faculty and staff computer replacement, Web content management and centralization of programming code. Continue the maturation of project management methodologies including time estimation and resource allocation. • Established a one-page project manager spreadsheet for each workgroup to show resource allocation projections within each weekly timeframe. • Sent out bi-weekly project update reports to help communicate the status of projects within ITS. • Introduced the concept of “managed projects,” which identified the projects with which the Project and Planning area would be involved. 49
Learning Resources & Technology Services – Annual Report FY09 Information Technology Security The Information Technology (IT) security coordinator works with all parties involved (internal and external) to provide a consistent and coordinated response to ITrelated security issues, from virus outbreaks and identity theft to unauthorized use of university IT resources. The IT security area also coordinates security assessment and reviews of university IT services, resources and policies. Summary of FY09 accomplishments IT security incidents continued to grow, both in quantity and complexity. New case logs were up nearly 50 percent over FY08; this followed a 70 percent increase the previous year. The number of inquiries not requiring a documented case log also grew. Questions ranged from proper disposal of storage media and data destruction to appropriate use of computers. As IT security issues became more ubiquitous, IT Security interacted with an increasing number of internal and external groups. FY09 Goals Manage growth and complexity of IT data security incidents. • dents during FY09, which was nearly a 50 percent Investigated and documented 142 IT security inci- increase from FY08. Incident response continued to involve both campus and third party contacts. Coordinate efforts with MnSCU and state agencies on behalf of SCSU. • Participated in the MnSCU IT Security Guidelines working group and IT Security Steering Committee. • Participated in the newly formed Security Training Advisory Group (STAG) at the request of the MnSCU Office of the Chancellor. • Assisted as a campus IT security contact for the MnSCU-wide Payment Card Industry (PCI) assessment program. Raise awareness of MnSCU security standards and move toward compliance verification. • Assisted with and answered questions about the MnSCU Information Security Awareness program offered through Desire2Learn. Coordinate security review/consulting for various campus entities. • Assisted the Business Computer Information Systems department in completing the National Security Agency application for recognition as a National Center of Academic Excellence in Information Assurance Education. • Arranged for ongoing secure destruction and disposal of hard drives and other storage media with the existing campus recycling contractor. • Consulted with the College of Education on securely handling confidential data. • Worked with Public Safety on security for its IT network and new parking ramp system. • Collaborated with both campus and corporate Sodexo support staff to assess and improve the security of their campus Point of Sale (POS) systems. • Reviewed the new Blackboard/Campus Card implementation plans for proper security measures. • Reviewed the findings from the 2008 MnSCU Information Security Assessment of Non-Academic Business Units on campus. Based on the review, an IT Security Small Group was formed to 1) prioritize the concerns identified, and 2) document follow-up action taken. Work will continue into FY10, following up with departments identified. • Participated in the Campus Emergency Notification Communication subcommittee. Provide a consistent and timely incident response on behalf of SCSU. • Continued to build relationships with Public Safety, local law enforcement and the county attorney’s office. • Assisted the Stearns County Attorney’s office with a successful prosecution of a theft case involving campus property; this case took about 14 months to resolve. • Continued to work with the Special Advisor to the President as requested to assist with incident responses and data requests. • Complied with all requests from Student Life and Development to suspend certain students’ LR&TS accounts as a result of disciplinary procedures. Provide IT security education/best practices to campus audiences. • Educated students and employees through one-toone opportunities. • Sent communications to campus warning of spam, fraudulent e-mails and peer-to-peer (P2P) file sharing. • Introduced Check Point encryption software to campus. Statistics: See Appendix Z 50
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