2008-2009 LR&TS Annual Report - Learning Resources Services ...

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Learning Resources & Technology Services – Annual Report FY09 Networking Networking staff design, install and maintain campus data networks. The team provides wired and wireless networking services for the campus community and also establishes and maintains SCSU’s connection to the Internet. Summary of FY09 accomplishments Nearly 500 active Ethernet connections were added across campus, bringing the total ports in use to 8,443. Campus Internet bandwidth was increased from 120 Mbps to 180 Mbps, with the capability to burst up to 250 Mbps; new equipment will need to be purchased and installed to accommodate this change, as the current Packetshaper can only handle 200 Mbps. New fiber optic cables were added to campus, and the network core router was moved to the new Centennial Hall data center. Additional 802.11n wireless access points were installed in three more areas of campus. Network services were extended to the Husky Hub and the new Richard Green House using pointto-point wireless systems. Network documentation was brought up-to-date. Other items of note: • Completed the Riverview and Brown Hall projects and began to work on Sycamore Place. • Planned for and consulted on the Fifth Avenue Live!, Administrative Services and National Hockey Center projects. • Discontinued dial-up for faculty, staff and emeriti on June 30, 2009. Statistics: See Appendix CC FY09 Goals Implement plan to convert the network to a dual-core router design. • Added new fiber optics cables between Centennial Hall, Miller Center and Atwood. The primary core router moved to Centennial Hall, and the secondary core router was located to the Miller Center data center. Expand 802.11n wireless network pilot on campus. • Installed and piloted access points with 802.11n capabilities in the Public Safety Center, Garvey Commons and Ritsche Auditorium. • Disabled all of the 802.11n functions across campus after discovering connectivity and reliability issues. Introduce wireless point-to-point systems to extend network connectivity to areas of campus. • Installed point-to-point wireless systems to extend network services to the Husky Hub and the new Richard Green House. Revise the network diagram showing all network hardware and interconnectivity as recommended by the MnSCU security assessment. • Created and updated an SCSU network diagram using Microsoft Visio software. 53
Learning Resources & Technology Services – Annual Report FY09 ResNet ResNet provides wired and wireless connectivity to the students living in the residence halls, as well as technical support in partnership with the technology HelpDesk. Summary of FY09 accomplishments The HelpDesk/ResNet office was open during move-in weekend for the first time in fall 2008, and a substantial number of students were served during that weekend. The number of Macintosh computers and game consoles (Xbox 360, PS3, Wii) registered on the network continued to increase from previous years. The 16 th Annual ResNet Symposium was hosted by St. Cloud State University in June 2009 and had 140 registrants from the United States and Canada. FY09 Goals Evaluate and plan for a wireless network upgrade in the residence halls during summer 2009. • Delayed this project due to problems encountered with the new access points. When the access points were running in 802.11n mode, numerous connectivity problems were noticed. Until these issues can be resolved, there is not a compelling reason to upgrade the wireless network. Major changes from FY08: • year, which typically took place in the residence Instead of hosting the ResNet Installation Fair this halls during the first week of classes, the HelpDesk/ ResNet office was open for technical support during move-in weekend. In the past, there was no technical support provided during move-in weekend. The HelpDesk/ResNet door count indicated 791 visitors, including faculty, staff and students. Other items of note: • to decline as more students adopted wireless as their The number of wired network registrations continued primary and singular connection method. • The percentage of Macintosh computers registered on the network in the resident halls increased from 8 percent in FY08 to 13 percent in FY09. • The number of game consoles (Xbox 360, PS3, Wii) registered on the network continued to increase. Approximately 450 consoles were registered in FY09 compared to approximately 300 in FY08. Statistics: See Appendix DD Investigate bandwidth use and provide a plan for management. • Provided monthly bandwidth reports to IT management. • Reviewed bandwidth reports over FY09 and assessed that the campus is using its maximum allotment of bandwidth during most of the day. However, due to an increase in bandwidth over FY08 and efficient traffic shaping, there were comparatively fewer bandwidth complaints. • Determined that additional bandwidth will be needed for FY10. Plan and execute a successful ResNet Symposium. • Worked with ResNet Inc.’s Board of Directors to plan and host the 16 th Annual ResNet Symposium. The event, which lasted June 26-30, attracted 140 registrants from the United States and Canada. 54
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2008-2009 LR&TS Annual Report - Learning Resources Services ...

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