2008-2009 LR&TS Annual Report - Learning Resources Services ...
2008-2009 LR&TS Annual Report - Learning Resources Services ...
2008-2009 LR&TS Annual Report - Learning Resources Services ...
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<strong>Learning</strong> <strong>Resources</strong> & Technology <strong>Services</strong> – <strong>Annual</strong> <strong>Report</strong> FY09<br />
Appendix S – Reference <strong>Services</strong><br />
Table 45: Reference Questions Serviced Comparison<br />
Appendix Appendix S S<br />
Reference Reference <strong>Services</strong> <strong>Services</strong><br />
Table 47 Table - Reference 47 - Reference Questions Questions Serviced Serviced Comparison Comparison<br />
Appendix S<br />
FY00 FY00FY01 FY01 FY02 FY02 FY03 FY03 FY04 FY04 FY05 FY05 FY06 FY06 FY07 FY07 FY08 FY08 FY09 FY09 % Change % Change<br />
Number Number of questions of questions<br />
Reference <strong>Services</strong><br />
16,159 16,159 25,659 25,65920,862 20,862 25,436 25,43628,022 28,02225,198 25,19821,181 21,18116,958 16,95815,513 15,51314,905 14,905 -3.92% -3.92%<br />
Number Table Number of reference 47 - of Reference reference Questions Serviced Comparison<br />
transactions transactions in a typical in a week typical week<br />
(ALS/IPEDS): (ALS/IPEDS): FY00 FY01 FY02 825 825 FY03 766 766 FY04834* 672 FY05672 556 FY06 556 497 FY07 497 406 406 FY08 -18.31% -18.31% FY09 % Change<br />
Number of questions 16,159 25,659 20,862 25,436*excludes *excludes 28,022 virtual reference/chat<br />
virtual 25,198 reference/chat 21,181 16,958 15,513 14,905 -3.92%<br />
Number of reference<br />
Appendix transactions Appendix S Sin a typical week<br />
Reference<br />
(ALS/IPEDS):<br />
Reference <strong>Services</strong> <strong>Services</strong><br />
825 766 834* 672<br />
Chart 10 Chart - Reference 10 - Reference Questions Questions Serviced Serviced Comparison Comparison<br />
*excludes virtual reference/chat<br />
556 497 406 -18.31%<br />
Appendix S – Reference <strong>Services</strong><br />
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Chart 11: Reference Questions Serviced Comparison<br />
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Chart 10 - Reference Questions Serviced Comparison<br />
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Appendix S<br />
Appendix – Reference <strong>Services</strong><br />
Reference <strong>Services</strong><br />
Table Table 46: 48 Reference - Reference Question/Transaction Question/Transaction Types Types<br />
Question type Count % of Total<br />
Reference 9,004 60.41%<br />
Technology 2,749 18.44%<br />
Directional 3,152 21.15%<br />
To t a l 14,905 100.00%<br />
Transaction type Count % of Total<br />
In person 12,511 89.72%<br />
Telephone 931 6.68%<br />
E-mail (AskRef) 445 3.19%<br />
AskMN chat/IM chat 58 0.42%<br />
To t a l 13,945 100.00%<br />
Totals include 327 transactions from the Multicultural Resource Center<br />
Each transaction could have multiple questions<br />
455 AskMN chat questions actually asked by SCSU patrons.<br />
As part of the AskMN Virtual Reference consortial project, SCSU librarians only needed to answer 54 questions.<br />
86
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