2008-2009 LR&TS Annual Report - Learning Resources Services ...

Learning Resources & Technology Services – Annual Report FY09
ITV/Video/Web Conferencing
This area provides services not only to St. Cloud State
University but to K-12 and higher education institutions
throughout the state. The primary function of the ITV/
Video/Web Conferencing unit is to schedule and provide
connectivity for video conferences and ITV-based
academic programs. This is a technically complex operation
that requires a highly trained staff to successfully
operate and provide the users with a quality experience.
The staffing for the network operations center is funded
through a consortium of higher education institutions
within Central Minnesota and is known as the Central
Minnesota Distance Learning Network (CMDLN).
Summary of FY09 accomplishments
The 2008-2009 school year saw many improvements
in the ITV/Video/Web Conferencing area. Two SCSU
video conferencing classrooms were upgraded to high
definition (HD) and 18 other CMDLN classrooms were
updated. Although use of ITV for classes declined for the
fourth straight year, overall use of video/Web conferencing
for classes increased nearly 10 percent due to use of
MediaSite and Adobe Connect. Use of ITV for meetings
also continued to grow, with the number of events up
150 percent over FY08.
Develop Adobe Connect training for campus technicians.
• Developed Adobe Connect training and scheduled
sessions to take place July 2009. All campus technicians
will be trained by fall 2009 in how to set up
Adobe Connect sessions.
Major changes from FY08:
• Eighteen ITV classrooms were updated on the
CMDLN in FY09.
• The number of Adobe Connect classes doubled over
FY08, and evening Connect support was added.
other items of note:
•
Minnesota and CMDLN have agreed to fund the
The Learning Network of Minnesota, University of
development of a streaming video system for statewide
use to be implemented in FY10. Plans include
secure logon, multi-format streams and automated
content management among other features.
Statistics:
See Appendix AA
FY09 Goals
Upgrade three video conferencing rooms at SCSU to high definition
(HD).
• Upgraded two of the five video conferencing classrooms
to HD. The third classroom is scheduled to
be updated at the end of summer 2009.
Improve reporting response time and accuracy.
• Utilized automated reporting features of the Web
and video conferencing systems, and saw a decrease
in the number of incidents due to human error and
improved response to requested usage reports.
Program the AMX systems for Central Minnesota Distance Learning
Network sites.
• Hired an ITS2 staff member to complete the
programming needs for the CMDLN.
• Programmed 14 of the 21 AMX systems with plans
to complete the last seven early in FY10.
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