Annual Report 2010 (PDF, 5.2MB) - Panalpina Annual Report 2012

Customer Groups
Customer case Duty Free Shops
47
The customer
The solution
DFS – the duty free shops – is an established leader among
luxury retailers catering to the international traveling public.
It continues to be an innovative retailer, expanding into offairport
duty free stores and large downtown gallerias and
it has grown to become the world’s largest and most progressive
travel retailer.
The challenge
In order to meet the diverse expectations of today’s traveler,
DFS sources products from some of the world’s leading
brands. It delivers high fashion and other goods that cater
to travel and luxury consumers across the world. With
more than 40 sourcing countries and over 2000 suppliers,
DFS is present with stores and gallerias in 14 countries.
The challenge facing the global DFS logistics team is that
they must ensure the goods, whether fashion from Italy
or apparel from Peru, are delivered on time to the global
markets. Key factors to success include high security
and a high service level, as well as IT integration and seamless
communication.
Panalpina and DFS have worked together for 15 years and
have devised an integrated global solution that provides
DFS the flexibility and certainty it needs to run its global
business. The solution is based on pre-shipment checks
to ascertain product readiness, documentation completeness
and overall compliance from the shippers, as well
as physical checks to ensure that shipments, which are
arranged via air or ocean, are based on the needs of
the different destinations, are complete and error free.
“Panalpina has worked with DFS for over 15 years. During this time we have
continued to grow the business together. Panalpina understands our needs
and requirements, they offer us competitive solutions and have always had an
account management team built around our local needs but based on a very
global approach.”
Marcel Tschudin, Director of Logistics, DFS
Panalpina Annual Report 2010