Annual Report 2010 (PDF, 5.2MB) - Panalpina Annual Report 2012

Sustainable Growth
54
250 of the largest Swiss companies, and first place in the
logistics sector, that were assessed for their sustainability
reporting with special emphasis on transparency.
A focus on global security
Security threats are taken very seriously and dealt with
immediately. When these situations are encountered or
anticipated, Panalpina adopts a proactive stance, dedicating
people and financial resources to ensure that its customers
can continue to do business safely and securely.
In 2010, Panalpina continued to enhance and expand its
security capabilities, providing its customers with a range
of options for the secure shipment and storage of valuable
goods and cargo across the globe. Driven by experienced
leadership and dedicated resources worldwide, Panalpina’s
global security team applies its expertise in transportation
security, risk management, infrastructure protection and
regulatory compliance to the complex and demanding challenges
of the globalized supply chain. In 2010, Panalpina
continued the process of deploying additional security personnel
to cover Panalpina’s Operational Areas around the
world. These key individuals, including the new Head of
Security for Central and South America, the Head of Security
for the EMEA and the Head of Global Account Security,
will act as key points of contact for customers’ security
requirements or specific concerns about the security and
integrity of their shipments. Panalpina’s operations as
well as those of its subcontractors are routinely subject to
rigorous audits, including the carriers of Highly Vulnerable
Cargo (HVC).
Panalpina provides its customers with supply chain solutions
that comply with and, at times, exceed many global security
standards and regulations. Panalpina’s network of facilities
includes Certified Cargo Screening Facilities (CCSF)
to ensure that Panalpina shipments will be thoroughly
screened when transiting via the United States. This accomplishes
two important goals: it gives confidence to shippers
that their product will be handled smoothly, efficiently
and securely and it provides assurance to the global community
that Panalpina is committed to the highest standards
of safety and security. Panalpina’s security team and customers
regularly interact through established channels,
such as the requests for quotation, the statements of work,
security addendum and the quarterly business review processes.
Additionally, the Corporate Security team engages
in various customer workshops mapping out solutions
to challenges.
Panalpina continued to secure certification in European
Union countries as an Authorized Economic Operator (AEO)
and has been re-certified and validated in the Customs-
Trade Partnership Against Terrorism (C-TPAT) since 2003.
In 2010, 100 % of cargo shipped via passenger aircraft
from the US was screened, in accordance with the US
Transportation Security Administration requirements.
Commitment to health, safety and the environment
The health and safety of Panalpina’s employees is critically
important. The company’s efforts in this area include
ensuring a safe and hygienic workplace, instilling a culture
of responsibility and risk mitigation, and communicating
with employees, contractors and vendors on issues of
health risks, preventive measures, hygiene and proper medical
care. Employees at all levels of the Panalpina Group
working on any client project are responsible for upholding
the health, safety and environmental policies, principles
and objectives of both the client as well as Panalpina.
The global Panalpina HSE representative is the Corporate
Business Sustainability & Improvement Manager who
ensures the implementation and the maintenance of all
processes needed for the HSE system globally and
reports the performance of the system to the Board Members.
Panalpina Management defines the overall goals
of this HSE plan, appoints responsibilities, provides the
authority and necessary resources for implementation,
assesses performance against the goals and takes corrective
actions as appropriate.
In 2010, Panalpina reported no fatal accidents and 93 nonfatal
accidents. As part of the Behavioral Safety Program,
employees are also encouraged to report events which
might have led to an accident. As a result, in 2010, 82 “near
misses” were reported (previous year: 102). The rate of
lost working day incidents in the certified areas decreased
further, to 7.6 (in days lost per 200,000 / total working hours)
compared to 11.4 in the previous year. Globally, there are
42 health, safety and environment representatives in place
at Panalpina. These representatives are responsible for
providing guidance and advice regarding HSE issues to the
senior management team. Internal audits are performed
by more than 100 trained auditors and 736 on-site inspections
were carried out in 2010 (previous year: 696). In 2010,
ongoing surveillance audits were also carried out by an
external firm, reflecting Panalpina’s commitment to the
highest level of environmental responsibility. All areas
passed the audits.
Panalpina Annual Report 2010