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Wireless Network Design: Optimization Models and Solution ...

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370 Khiem Le<br />

results to the doctor at the base hospital via a videoconference, <strong>and</strong> then the patient<br />

interacts with the doctor. The personnel then follows up on the doctor’s advice by<br />

h<strong>and</strong>ing out prescriptions, filling out referral forms, or creating glasses. They may<br />

also refer the patient to the base hospital for further examinations or treatments such<br />

as cataract surgery.<br />

An example of eCommerce is the integrated solution developed by Nokia Siemens<br />

<strong>Network</strong>s (NSN), that enables businesses to reach rural consumers via their local<br />

village shops [27]. A key challenge experienced in many remote rural regions is the<br />

inability of businesses to reach consumers due to insufficient distribution <strong>and</strong> information<br />

systems. Many rural small <strong>and</strong> medium retail/distribution players cannot<br />

afford to be online, <strong>and</strong> so their business remains tied to the traditional form of local<br />

village shops with limited goods to sell. However, rural consumers have sufficiently<br />

high spending power to dem<strong>and</strong> a wider choice of rich information <strong>and</strong> high quality<br />

products at good prices. The solution is proven in a joint project between NSN <strong>and</strong><br />

Fujian Mobile in Fujian Province in China. The model enables a bigger business<br />

(product supplier) to use small local businesses (village retail shops) to promote <strong>and</strong><br />

sell its products to rural consumers. It also offers CSPs the opportunity to tap into<br />

the potentially powerful new business model of Business to Business to Consumer<br />

(B2B2C) services. The solution provides a flow of up-to-date <strong>and</strong> accurate product<br />

information via a Catalog Sales Platform, a mobile means of cash payment on delivery,<br />

<strong>and</strong> cost-effective, reliable product delivery based on the existing rural logistics<br />

system. Mobile phones are an essential part of the Catalog Sales Platform service<br />

logic, even when only simple SMS notifications are used. Everyone (supplier, retailpoint<br />

owners, <strong>and</strong> rural consumers) has a phone <strong>and</strong> can be contacted instantly. This<br />

is a new Internet service delivery approach with three key characteristics: (i) an end<br />

to end, integrated Information <strong>and</strong> Communications Technology (ICT) business solution<br />

based on shared Internet access that cuts the cost of using ICT by aggregating<br />

the needs <strong>and</strong> spending power of the local community, (ii) ICT empowerment of local<br />

entrepreneurs that links their existing local businesses into a new value creation<br />

ecosystem, <strong>and</strong> (iii) a sustainable business model for traditional operators that helps<br />

them to explore new revenue potential from B2b2C services.<br />

In the mobile banking (or m-banking) case, the mobile phone, along with the<br />

associated trust relationship with the CSP, becomes a means of extending financial<br />

services to people without bank accounts [23]. M-banking allows these people to<br />

save, borrow, <strong>and</strong> remit safely, without having to rely on insecure cash transactions.<br />

Examples of services are person-to-person transfers, utility bill payments, <strong>and</strong> payments<br />

to purchase goods <strong>and</strong> services. M-banking can even remove the need for<br />

cash dispensing infrastructure (ATMs), or even retail banking offices, as every user<br />

with a mobile phone can act as an ATM, by exchanging cash in return for a mobile<br />

money transaction. The ecosystem involves a CSP <strong>and</strong> a bank, <strong>and</strong> requires the<br />

appropriate support of regulators <strong>and</strong> policy makers. The technology enablers are<br />

based on SMS <strong>and</strong> SIM Application Toolkit (ATK), which are available in most<br />

low end mobile devices. Since the marginal cost of m-banking on top of the existing<br />

infrastructure is low, banks can create new, viable business out of offering<br />

m-banking to low income groups. M-banking has been deployed in South Africa

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