Untitled - St.Francis Magazine

St Francis Magazine Vol 8, No 2 | April 2012 Crisis management models indicate the necessity of clear-­‐cut lines of communication and decision-­‐making. However, in reviewing the two case studies, the matrix showed that there are multiple stakeholders or participants who should be involved. The assumptions about whose voice should be heard reflect an organizational philosophy of ministry, as well as its values and operating principles. Each organization needs to develop appropriate structures that both reflect their philosophies of partnership, and of risk and suffering, and manage all the stages of their responsibilities. The above chart embraces a model of community that I will discuss later, while at the same time it seeks to ensure clarity of responsibility and structure. The key is simple; communication, communication and communication, within the context of the relationships of partnership in community. Crisis management for a mission organization will involve multiple players because the organization is part of the God’s bigger picture of his church mandated to be disciplers of the nations and ministers of transformation; therefore it must enact its work within the context of those relationships. The underlying principle in this chart is that quality analysis, evaluation and scenario thinking have resulted in the development of policies and best practices guidelines, and that this has been consultative. It assumes that communication of these, orientation to and training in understanding them has been a priority for the organization. When the philosophy/theology of ministry is understood among the major stakeholders, and the policies and practices agreed, then the ability to act decisively in crisis is enhanced, riding on the developed relationship of trust in community. Ultimate responsibility at every phase of crisis management rests with the overall leadership of the organization. They are accountable for ensuring appropriate policies, practices and guidelines have been put in place. They must ensure that there 169