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Introduction of Government Process Modeling With Rockwell Arena Softwareoperating systems, and is relatively inexpensive and easy to use. Also, liveclassroom applications that support application-sharing can be used to helpstudents at a distance, regardless of whether the course is delivered “on ground”or online. Application-sharing allows students to watch what an instructor isdoing on his or her own local computer, in real time.We conclude and believe that introducing Arena in a core course, and havingmodest pedagogical intentions, is important, appropriate, and feasible. The firsttime students see their model become an animated simulation, their eyes arelikely to light up with delight. That moment alone can be worth an instructor’sentire effort. If insight accompanies that delight, the moment can launch thestudents into the kinds of critical thinking needed to manage in a world ofbusiness processes, strategic alliances, complex networks, and dynamic systems.REFERENCESAlessi, S., & Trollip, S. (2001). Multimedia for learning: Methods and development (3rd ed.). Needham,MA: Allyn & Bacon.Altiok, T., & Melamed, B. (2007). Simulation modeling and analysis with Arena. San Diego, CA:Academic Press.Anderson, D.F., Bryson, J.M., Richardson, G.P., Ackermann, F., Eden, C., & Finn, C.B. (1994).Integrating modes of systems thinking into strategic planning education and practice: Thethinking person’s institute approach. Journal of Public Affairs Education, 12(4), 537-555.Andreski, S. (2008). Max Weber on capitalism, bureaucracy and religion. New York, NY: Routledge.Brewer, G.A., Neubauer, B.J., & Geiselhart, K. (2006). Designing and implementing e-governmentsystems: Critical implications for public administration and democracy. Administration & Society,38(4), 472-499.Clark, R., & Voogel, A. (1985). Transfer of training principles for instructional design. EducationalCommunication and Technology Journal, 33(2), 113-123.Coase, R. (1937). The nature of the firm. Economica, 4(16), 386-405.Dawes, S. (2004). Training the IT-savvy public manager: Priorities and strategies for publicmanagement education. Journal of Public Affairs Education, 10(1), 5-17.Downes, L., & Mui, C. (2000). Unleashing the killer app: Digital strategies for market dominance.Cambridge, MA: Harvard Business School Press.Dettmer, W. (2007). The logical thinking process: A systems approach to complex problem solving (2nded.). Milwaukee, WI: American Society for Quality.Faira, A.J. (1998). Business simulation games: Current usage levels — an update. Simulation &Gaming, 29, 295-308.Forrester, J.F., & Forrester, J.W. (1969). Urban dynamics. Waltham, MA: Pegasus Communications,Inc.Hammer, M., & Champy, J. (1993). Reengineering the corporation: A manifesto for business revolution.New York, NY: Harper Business.Harmon, P. (2007). Business process change: A guide for business managers and BPM and Six Sigmaprofessionals (2nd ed.). Burlington, MA: Morgan Kaufmann.Jonassen, D.H. (2006). Modeling with technology: Mind tools for conceptual change. Upper Saddle River,NJ: Pearson Merrill Prentice Hall.394 Journal of Public Affairs Education
Introduction of Government Process Modeling With Rockwell Arena SoftwareKeller, J.M., & Suzuki, K. (1988). Use of the ARCS motivation model in courseware design. In D.H.Jonassen (Ed.), Instructional designs for microcomputer courseware (pp. 401-434). Hillsdale, NJ:Lawrence Elbaum.Kelton, D.W., Sadowski, R., & Sturrock, D.T. (2007). Simulation with Arena (4th ed.). New York,NY: McGraw Hill Higher Education.Keys, J.B. (1997). Strategic management games: A review. Simulation & Gaming, 28(4), 395-422.Koliba, C. (2004). Assessing reflection assignments for public affairs courses: Implications foreducating reflective practitioners. Journal of Public Affairs Education, 10(4), 295-309.McLaughlin, D.B., & Hays, J.M. (2008). Healthcare operations management. Ann Arbor, MI: HealthAdministration Press.Malone, T.W., & Lepper, M.R. (1987). Making learning fun: A taxonomy of intrinsic motivations forlearning. In R.E. Snow & M.J. Farr (Eds.), Aptitude, learning, and instruction: Cognitive andaffective process analysis (pp. 223-253). Hillsdale, NJ: Lawrence Elbaum.O’Toole, L.J., Jr. (1997). Treating networks seriously: Practical and research-based agendas in publicadministration. Public Administration Review 57(1), 45-52.Seila, A., Ceric, V., & Tadikamalla, P. (2003). Applied simulation modeling. Pacific Grove, CA:Duxbury Press.Seppanen, S.K., Kumar, S., & Chandra, C. (2004). Process analysis and improvement. New York, NY:McGraw-Hill/Irwin.Shangraw, R.F., Jr., Crow, M.M., & Overman, S. (1989). Public administration as a design science.Public Administration Review, 49(2), 153-160.Simon, H.A. (1969). The sciences of the artificial (1st ed.). Cambridge, MA: MIT Press.Smith, A. (2003). The wealth of nations (A. B. Krueger, Introduction). New York, NY: BantamClassics. (Original work published 1776).Spencer, E.P. (1999). The reengineering concept: A graphic model. Journal of Business Education,74(5), 311-315.Vygotsky, L.S., Cole, M., John-Steiner, V., & Scribner, S. (1978). Mind in society: Development ofhigher psychological processes (14th ed.). Cambridge, MA: Harvard University Press.White, J.D. (2007). Managing information in the public sector. Armonk, NY: M.E. Sharpe.Bruce Neubauer is an associate professor in the Masters of PublicAdministration program at Albany State University. His teaching and researchinterests include public information systems management, research methods,capstone research, public health, and complexity and the design sciences— all asrelated to public affairs and administration.Shelley Stewart is an instructional designer in the Department of InstructionalTechnology at Saint Leo University. Her teaching and research interests includelearning theory, and instructional strategies that promote dialogue and the useof qualitative methodology in the context of online education. In 2008, Shelleyobtained her doctoral degree from the University of South Florida inCurriculum and Instruction, with a specialization in Instructional Technologyand Educational Measurement and Research.Journal of Public Affairs Education 395
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