Report of the Board of ManagementOperational risksThe operational risks faced by <strong>Boskalis</strong> are varied innature, particularly as the group operates in variousactivity segments around the world. This means thatthe activities are exposed to economic, legal andpolitical risks in the countries where the companyoperates.The main operational risks for <strong>Boskalis</strong> concernthe acceptance and execution of projects fromclients, as outlined above. For most of our activities,particularly in the Dredging & Earthmoving andMaritime Infrastructure segments as well as severalactivities in the other segments, such as salvagingsunken or stranded vessels, the most commontype of contract is ‘fixed price/lump sum’. Withthis type of contract, the contractor must includenearly all the operating and (procurement) costrisks in the price. Opportunities to claim paymentfrom the client for any unexpected costs arisingduring the course of a project tend to be scarceor non-existent. Furthermore, many contractsinclude ‘milestones’ - as well as penalty clauses ifthey are not achieved. Which is why considerableemphasis is placed on identifying, analyzing andquantifying operating, cost and delay risks of thiskind when calculating the cost price and duringthe tendering procedure. Operating risks mainlyconcern unexpected soil and settlement conditions,variable weather or working conditions, technicalsuitability of the equipment, wear and tear due tothe processing of dredged materials, and damageto equipment and property of third parties. <strong>Boskalis</strong>focuses on controlling such risks, first of all byadopting a structured approach in the tender phaseto identify risks and their possible consequences.Each tender is assigned to a particular risk categorybased on its size and risk profile. Proceduresexist for each risk category prescribing howthe tenders should be processed, and whichmanagement level is entitled to authorize the tenderand set the relevant price and conditions. Duringpreparations for the tender, and depending on therisk classification and nature of the projects, weuse resources such as soil investigations, readilyaccessible databases containing historical data, andextensive risk analysis techniques. The results of therisk analysis are then used as a factor in determiningthe cost price and/or selling price, and in setting thetender and/or contract conditions. When a contractis awarded, an updated risk analysis is part of thethorough project preparation process, leading toconcrete actions being taken where necessary.In addition, there is a strong focus on instructionand training of staff, a certified quality and safetyprogram, and optimal equipment maintenance.Where possible, certain risks are insured.Risks related to price developments on theprocurement side, such as increased wage costs,costs of materials, sub-contracting costs andfuel, are also taken into account in cost-pricecalculations. Wherever possible and especiallyon projects with a long completion time, costindexation clauses are included in the contract,particularly with regard to labor and fuel costs.Material fuel costs are hedged in a number ofdifferent ways. Where possible, fuel cost variationclauses are included in the contract. Somecontracts may also require fuel to be supplied bythe client. In other cases, where substantial fuelrisks exist, these are usually hedged with financialinstruments such as forward contracts or futures.The ability to manage operating risks effectively andresponsibly is key to the company’s professionalismand expertise.Within SMIT’s Salvage activities related to shippingaccidents, contracts with insurance companiesconcerning vessels in distress are often concludedbased on a standardized ‘Lloyd's Open Form’(LOF). In that case compensation is based on avaluation mechanism related to various factorsincluding the salvage value of the ship and its cargo,the technical complexity of the salvage operation,environmental risks and the use of own equipmentand subcontractors. This valuation produces a lump52 <strong>Annual</strong> Report 2010
Risk managementsum, which is finalized through negotiations with theclient or an arbitration process. Should it transpirein the course of a salvage operation that the finalsalvage fee will not be sufficient to cover the costsinvolved, then the LOF (contract) can be convertedto a contract based on a daily hire fee. This limitsthe financial risks.The other major operating risks at the HarbourTowage division are characterized by a broadgeographical spread of the activities, with towagecontracts often being carried out under longtermcontracts with fees being reviewed eachyear. This allows for changes in local wage costdevelopments, fuel price developments and theavailable capacity of the equipment involved - forexample tugboats - to be reflected.Terminal services are usually performed underlong-term contracts with a fixed price for thecontract period, corresponding to the wishes andspecifications of the client. Most contracts includesome form of price indexation.Within the Transport and Heavy Lift segmentequipment often tends to be leased for relativelyshort periods (spot markets), meaning that theoperational risks in general, certainly as comparedto the other activities, are relatively limited.Local management on projects and operationsis expected to have a grasp of the complexity ofworking under the specific local circumstances.The scale of local operations is often too small towarrant a fully fledged organization, complete withextensive support services and staff departments.Regular visits by responsible managers andemployees from the relevant business unitsand support from highly qualified central staffdepartments at head office make up for this.In 2010 SMIT Salvage started work on salvaging the container ship MSC Chitra in India. As a result of a collision the ship started listing heavily beforeeventually running aground just outside the port of Mumbai.Royal <strong>Boskalis</strong> Westminster nv53