Recruitment and Retention in the Post-16 Learning and Skills Sector

HR Survey Questionnaire (MAINSTAGE)FINAL VERSIONASK TELEPHONIST/ RECEPTIONISTSQ1. Can I just check, is this (INSERT INSTITUTION NAME)?• Yes• No – type in correct institution name– need to check it is provider of FEotherwise CLOSESQ2. Can I speak to your personnel director/manager or seniormanager who is responsible for recruitment at this institution?• Put through - GO TO INTRODUCTION• Person based elsewhere - GET CONTACT DETAILS & CLOSE• Call back later – MAKE APPOINTMENT• Refused to put through – STORE AS SOFT REFUSALIntroductionGood morning/ afternoon. I’m calling from MORI, an independent researchorganisation. We recently wrote to you about research we are conducting forthe Department for Education and Skills (DfES), about staff recruitment andretention issues within the Further Education sector.The interview should take no more than 20 minutes of your time. Would it beconvenient to conduct the interview now?Just to let you know, in the survey I will be asking you to provide me withinformation on current staff numbers, any vacancies you may have and aboutthe numbers of staff who may recently have left the organisation.Reassure if necessary:• All information collected will be used only for statistical purposes. Theresults will be based on an amalgamation of individual responses and wewill not pass on individual results of the survey.• The results will be published in the Autumn of 2005. If you would like to benotified when the results are public, we can send you an e-mail. I’ll ask youat the end of the interview for your email address.