Risico’s van een gevirtualiseerde IT-omgeving

Risico’s van een gevirtualiseerde IT-omgeving Possen & Ulrich----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------DomeinProcessnummerProcesEffectivenessEfficiencyKwaliteitsaspectenConfidentialityIntegrityAvailibilityComplianceReliabilityAcquire andImplementAI6 Manage changes P P P P SAcquire andImplementAI7 Install and accredit solutions and changes P S S SDeliver and Support DS1 Define and manage service levels P P S S S S SDeliver and Support DS2 Manage third-party services P P S S S S SDeliver and Support DS3 Manage performance and capacity P P SDeliver and Support DS4 Ensure continuous service P S PDeliver and Support DS5 Ensure systems security P P S S SDeliver and Support DS6 Identify and allocate costs P PDeliver and Support DS7 Educate and train users P SDeliver and Support DS8 Manage service desk and incidents P PDeliver and Support DS9 Manage the configuration S SDeliver and Support DS10 Manage problems P P SDeliver and Support DS11 Manage data P PDeliver and Support DS12 Manage the physical environment P PDeliver and Support DS13 Manage operations P P S SMonitor and Evaluate ME1 Monitor and evaluate IT performance P P S S S S SMonitor and Evaluate ME2 Monitor and evaluate internal control P P S S S S SMonitor and Evaluate ME3 Ensure compliance with external requirements P SMonitor and Evaluate ME4 Provide IT governance P P S S S S S----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Pagina 112