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CONVERGENCE SEPTEMBER - OCTOBER 2016

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Reality Check<br />

What do you think of the<br />

cleanliness/ambiance of the<br />

toilets at KLIA and klia2?<br />

CAN BE<br />

IMPROVED<br />

BAD<br />

GOOD<br />

Toilets are one the most important amenities no matter where we<br />

go and ensuring that it is clean and comfortable is of key priority<br />

in providing joyful experiences. This issue's Reality Check is all<br />

about ensuring that we offer a clean and comfortable environment<br />

when it comes to our toilets! And what better way to provide<br />

room for improvement than by receiving feedback from the people<br />

who use the airport toilets the most — passengers and airport<br />

staff. Here's what some of them had to say.<br />

Rasidah Masneh<br />

Sandakan, Sabah<br />

"KLIA is cleaner than klia2. I would suggest hiring the same<br />

toilet cleaning company at klia2."<br />

Clementine<br />

Humeau<br />

Paris, France<br />

"The toilets are clean<br />

at KLIA. Very good<br />

service."<br />

Low Kar Ling<br />

Puchong,<br />

Selangor<br />

"There are more people<br />

using the toilets at klia2<br />

and staff should clean it<br />

more often."<br />

Bahari Nasib<br />

Subang Jaya, Selangor<br />

"The toilets at KLIA's Arrivals halls are not as clean as the ones<br />

at the Departure halls. The management should look into this."<br />

106

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