CHSCM 3.0 - Unit 1 - SCM in the Humanitarian World

could optimize their pay, and improved supply chain volumes handled and the accuracy of
commodity tracking.
There may be many people performing the same job, meaning that several components of the
human performance system should be identical. The mental capacity, beliefs, desire, knowledge,
and skills, however, will make this human performance system unique to each worker. Managers
need to recognize this fact in order to be effective.
Managers should not perform activities for the workers. A manager’s actions do not directly lead to
an increase or decrease of the process, but they do so indirectly by the way management action
impacts the human performance system. The principle role of management is to ensure that all the
human performance systems are aligned.
The human performance system must be aligned vertically. For example, the human performance
system for a truck driver is aligned with those for the transport planner, supervisor, and manager.
In addition, the human performance systems must be aligned horizontally. Here we get into the
core principles of supply chain management and optimized flows. Optimization is the process of
coordinating everyone’s efforts toward achievement of the stated goal. Yet again, we have a link to
the goals of the organization and process.
The responsibility for optimization and alignment lies with management.
Anything less than optimization of the entire system will bring eventual loss to each and every
component. The obligation of any system component is to contribute its best to the system, not to
maximize its own objectives.
Performance results from the complex coordination and interaction of the organization structure of
performance, performance planning, execution, and management systems, and alignment of all the
human performance systems.
Failure to achieve a desired performance is therefore likely to stem from a breakdown in the
alignment and optimization processes.