English for Business Life Elementary

They are going to be in Cairo next
week.
She is going to send us the web link.
c Negatives
I'm afraid the work isn't going to be
ready.
We aren't going to know till next
week.
I'm not going to tell you.
UNIT 14 Explaining and
apologising
1 Explanations and apologies
a b c
i 0 i m i El
ii m ii CD ii m
iii CD iii iii El
2 The Past tense
a - He didn't lose the phone
number,
b + She wanted to phone,
c - They didn't forget the meeting,
d + We missed the appointment,
e - He didn't try to call,
f + I had Lo see a client,
g - We didn't take a client to the
airport.
3 Dialogue
a missed b forget
c didn't d happened
e had f Did you
g did h wanted
i didn't have
UNIT 15 Making contact by phone
1 Getting through
i a Can I speak to someone
b Could I speak to
c Is that
d Could you put me through to
ii a You're through now.
b I'm putting you through now.
c I'll connect you to Sales,
d I can connect you now.
2 Using a spelling alphabet
Note
If you don't know a telephone
alphabet, use other words, e.g. This is
Ben Ozikis - that's B for Brussels, E for
Egypt, etc.
3 Dialogue
a Can I speak
c through
e This is
g Fine
i it's about
4 Is it possible...?
(possible answers)
Is it possible to speak to someone in
Sales?
Is it possible for you to call again in
the morning?
Is it possible to give her a message?
Is it possible for you to give me his
mobile phone number?
Is it possible for us to have your
direct number?
Is it possible for your assistant to
email the report?
Is it possible for you to hold on?
Is it possible for us to meet later?
UNIT 16 Dealingwith incoming
calls
1 Dealing with calls
a vii b V
c viii d i
e ii f iv
g vi h iii
b One moment
d is that
f how are
h can I do
j help you
2 Times
a Six o'clock
b Seven fifteen/A quarter past
seven
c Eight thirty/Half past eight
d Nine forty-five/A quarter to ten
e Ten twenty-five/Twenty-five past
ten
f Eleven forty/Twenty to twelve
g Twelve fifty/Ten to one
3 for and until/till
(possible answers)
John will be out of the office till
Wednesday.
Mary will be on holiday until 27th
August.
Mr Smith will be in a meeting for
about an hour.
He won't be out of the meeting till
half past eleven.
They won't be back from lunch
till 2 o'clock.
Mrs Jones won't be back at her desk
till after lunch.
4 Who
a Who is dealing with this?
b Who took this message from AIT?
c Who spoke to you when you
called?
d Who are you calling?
e Who do you want to speak to?
f Who did she speak to when she
called?
UNIT 17 Leaving and taking
messages
1 Telephone messages
Call 1
Message for AWr&w
Caller's name Cfivn M o
Company
Phone number ?93I?2_
Please ring back D Will call again D
Return your call 0 Urgent dl
Message We. wi££ be- in town t i l l six.
Date Time Taken by
Call 2
Message for Tania U\n fo s
Caller's name ASK^ C o n tro lle r
Company ASK.
Phone number Sl^-5
Please ring back 13 Will call again D
Returned your call CH Urgent 0
Message ?le.(xse- tail k e - r a.s soon as
014 g e - f i'h .
Date Time Taken by
2 Currencies
a ii b iv
c V d viii
e ix f iii
g vii h i
i X j vi
126 ANSWERS