English for Business Life Elementary

- It's available in blue and red.
- Have you got it in brown?
- Not at the moment. The brown one is out of stock.
- I see. Are they made of wood?
- At the moment, it's only available in metal or plastic.
The wooden one is out of stock.
- When will you have them in wood?
- Next week.
- OK, I'll order a large wooden one.
- What colour?
- Blue.
- Right, madam.
Note
The customer has a US accent; the sales assistant has a
non-standard accent.
UNIT 32 Staying in a hotel
1 Booking a hotel room
- This is Asia Travel. Have you got four single rooms?
- I'm afraid we only have two single rooms available
tonight.
- It's not for tonight. It's for the weekend.
- This weekend?
- Yes, Saturday the 12th to Monday the 14th of June.
- The single rooms are all booked this weekend.
- What about double rooms?
- Yes, you can have two double rooms - on Saturday and
Sunday night.
- Have they got bathrooms?
- All our rooms have en suite bathrooms.
- Good, can I book them now?
- Yes, what name is it,please?
- Asia Travel. The client is Mr Mitropoulis. That's
M-I-T-R-O-P-O-U-L-I-S. We'll send you confirmation.
UNIT 33 Booking conference facilities
1 Conference arrangements
- I need a room for a meeting. It's not a big meeting,
we're expecting seven or eight people.
- Conference Room C would be fine for your meeting.
- How big is it?
- It's 8.5 metres long. When is the meeting?
- On the 4th of next month.
- Oh, I'm afraid Room C isn't available on the 4th.
Conference Room A is available - it's free from the
4th to the 19th of next month, but it's too big.
- How big is it?
- Oh, it's very big. It's 21 metres long.
- Is Room C free on the 7th?
- Yes, it's free from the 5th to the 15th.
- Right, I'd like to book it for the 7th.
- All day?
- Yes, please.
- Do you supply AV equipment?
- Yes, we do.
- Is that included in the price?
- No, it's extra.
- OK - could you confirm this in writing and attach a list
of your charges?
- Yes, of course. Do you need any refreshments?
- Yes - in your quote could you include coffee and tea
and a simple buffet lunch?
- Right...
UNIT 34 Organising a trip
1 Organising a trip
- I'd like a return ticket to Paris.
- Business class or economy?
- Business class.
- When do you want to travel?
- On Thursday. I need to be there before lunch.
- There's an Ocean Air flight. It leaves at 05.50 from
Istanbul Ataturk airport and arrives at Charles De
Gaulle airport at 10.50.
- How much is the ticket going to cost?
- It's €575 one way and €850 return.
- I'd like a return please, with the return details left open.
Will you let me know when you have the ticket?
- This is a e-ticket. You just shown your passport at the
check-in. We'll email you the itinerary as soon as the
booking is confirmed.
UNIT 35 Hiring a car
1 Hiring a car
- I'd like to hire a car.
- What size car do you want?
- I'd like something like a Honda Civic.
- When do you want it?
- This Thursday.
- And how long do you want it for?
- Five days.
- We have a Toyota that might suit you.
- Which model is it?
- It's a Carina XL Estate.
- That sounds OK. How much is it?
- It's $120 per day.
- Does that include insurance?
- It includes insurance, VAT and unlimited mileage.
Audioscripts 143