English for Business Life Elementary

General note on contractions
In speech and in formal writing, some verb forms are
contracted with:
• personal pronouns: I'm (I am), they've (they have), etc.
• question words: What's (What is), How'll (How will), etc.
• demonstrative pronouns: that's (that is), these're (these are),
etc.
• there: there's (there is), there'd be (there would be), etc.
Contracted forms are not used in affirmative short answers:
Yes, I am. (not Yes, I'm.)
Yes, they have, (not Yes, they've.)
However, they are used in negative short answers:
No, we don't.
No, she can't.
The following contracted forms are used in this book:
is I are
I'm (I am), he/she/it's (he/she/it is), there's (there is), What's
(What is), Where's (Where is), that's (that is), these're (these
are), isn't (is not), we /you/they 're (we/you/they are), there're
(there are), aren't (are not).
was/were
wasn 't (was not), weren 't (were not)
has/have
he/she/it's (he/she/it has), II we /you/they've (I/we/you/they
have), hasn't (has not), haven't (have not)
do/did
don't (do not), didn't (did not)
will/can
I/you!he'll (I/you/he will), won't (will not), can't (cannot)
would/must/could/should
I/we/you/she'd (1/we/you/she would), wouldn't (would not),
couldn't (could not), shouldn't (should not)
General note on capital letters
in business titles
Sometimes job titles and department names have capital
letters, and sometimes they do not. The general 'rule' is that
names have a capital letter.
I am John
I am Sales Manager
Here 'John' and 'Sales Manager' are names. In the following
example 'Sales Manager' is part of a description, so there are
no capital letters.
lam the sales manager.
In the same way we write:
I work in Sales, (a name)
I work in the sales department, (a description)
But business people often break the 'rule'. They use capital
letters to show status and respect. So you will meet:
He/She is the Sales Manager.
He/She works in the Sales Department.
These uses are common and accepted. The 'rule' is applied
96 GENERAL NOTES