English for Business Life Elementary

3 say /tell/ ask
(possible answers)
a i/v/vii b i/v
c ii/iii/iv d ii/iii/iv
e viii f vi
g i/v/vii h i/v
4 Dialogue
b Hello. Is that Petra?
i No, I'm afraid it isn't,
d She's at lunch at the moment.
C Can I take a message?
e Yes, please.
h Could you tell her that Don Roger
called?
g Sorry, I didn't catch your name,
a Don Roger, that's R-O-G-E-R.
j Thank you, Mr Roger,
f I'll tell her.
Notes
she's = she is
I'll = I will
didn't = did not
5 Some language points
l a 2 a
3 c 4 c
5 b 6 b
6 Writing numbers in full
a Fifteen thousand Saudi riyal
b Eight hundred and forty-five
dollars
c One hundred and sixty-seven
million yen
d Seventy-five billion roubles
e Sixteen million pounds
f One thousand three hundred and
eighty-six (Chinese) yuan
g Eight point five million dollars
h Three hundred and twenty-five
thousand euros
U N IT 18 Email and telephone
problems
1 Problems
(possible answers)
a Her battery is low.
b The email address was wrong,
c The number is always engaged,
d The phone is out of order,
e He can't access his mailbox.
f He has the wrong number,
g The report did not arrive.
2 Exchanges
a iii b i
c vii
d viii
e ii f V
g vi
h iv
Notes:
i you're = you are; can't = cannot;
it's = it is; couldn't = could not; I'll
= I will
ii get (a phone call/email) =
receive; get through (on the
phone) = reach/make contact; it
bounced back = it was returned
3 Dialogue
(possible answers)
a up
b up
c back d on
e through f on
g before/after h on
i to
4 try + infinitive
(possible answers)
a vi
b iv
c vii
d v
e i
f viii
g iii
h ii
5 Approximate times
(possible answers)
a I emailed you just before 3.00.
b Your phone was engaged all
morning,
c I'll send you a fax at about
midday.
d Did you try to call me at about
9.00?
e Could you call me just after 3.00?
f Our email was out of order all
day.
g She was on line for about half an
hour.
6 Making contact
a enter b open
c press d access
e dial f missed
g deleted h forward
U N IT 1 9 Drinks and snacks
1 Offering drinks and snacks
a No, I just had a cup of coffee.
Thanks, that would be great,
b White, no sugar, please.
Milk, please.
Thanks. I'll have one of these,
c Yes, please.
It's a kind of pastry,
d That's for Alan.
I think that's mine - with milk.
It must be yours.
2 something/anything
a anyone/anybody
b anyone/anybody
c anywhere/somewhere
d anywhere
e somewhere
f anywhere
g anyone/anybody
h anyone/anybody
i someone/somebody
j anything
k anything
1 anything
Notes
i don't = do not; won't = will not;
didn't = did not
ii Can I get you anything else? =
Can I get anything else for you?
3 Vocabulary
a a knife b a spoon
c a fork d a plate
e a serviette f a sandwich
g a roll h a teapot
i a coffee pot j a cup
k a mug 1 a jug
Examples (possible answers)
a Excuse me, could I have a knife,
please?
b Do you need a spoon?
c Excuse me, where are the forks?
d Excuse me, I need a plate,
e Excuse me, could I have a
serviette, please?
f I'd like a ham sandwich, please,
g Would you like a roll?
h Could we have a pot of tea,
please?
Answers 127