English for Business Life Elementary

UNIT 15
Making contact by phone
Some useful phrases
Listen to the recording and repeat
Is it possible to speak to Mr Semler?
Can I have extension 123, please?
Could you put me through to Anna Choi, please?
Just a moment, please. Hold on, please.
One moment, please.
You are (You're) through now.
Who is (Who's) calling, please?
Can I have your name, please?
Yes, this is John Brown from CTG.
How do you spell that?
Brown. That is (that's) B-R-O-W-N.
Could you repeat that, please?
Is that Mr Semler?
Speaking.
This is Ed Roza from BRAC.
Good morning, Mr Roza.
Thank you for calling.
I am (I'm) calling about the meeting.
It is (It's) about the review meeting.
Hello, is that Peter?
No, this is Hans.
Hello, Hans. It's John here.
Hello, John.
What can I do for you?
Study notes
Is it possible to speak to ...?
We can also say:
Could/Can I speak to ...?
I would like to speak to ...
Could you put m e through to ...?
Put through = connect
Notice the word order
Put someone through to John.
you extension 101.
me
Hold on, please.
Hold on - wait
Yes, this is John Brow n ...
Is that Mr Sem ler?
Notice the use of this/that in telephoning.
This is John = Iam John (generally not used on the phone).
Is that Mr Kay? - Are you Mr Kay? (generally not used on
the phone).
H ow do you spell that?
See Unit 2 for the pronunciation of the alphabet in English.
See Reference Section 20.4 for telephone alphabets.
Speaking.
Note this reply to the question: Is that Mr Semler?
We can also say:
Mr Semler speaking.
This is Mr Semler.
It's John here.
It's John here. = I am John (generally not used on the phone).
42 UNIT 15