English for Business Life Elementary

UNIT 16
Dealing with incoming calls
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Some useful phrases
Listen to the recording and repeat
Who is (who's) calling?
It is (It's) Ted Black.
Can I speak to Mrs Martinez, please?
I am (I'm) afraid she is (she's) away from her
desk at the moment.
She's at lunch.
She will (She'll) be away until Tuesday.
She'll be away for a week.
You are (You're) through to the wrong
extension.
You need extension 417.
Hold on, I will (I'll) transfer you.
Can you call back later?
Can he call you back later?
Can I take a message?
No, thank you. I'll call back.
I'm sorry, I cannot (can't) talk now.
I'm with a customer.
I'm driving.
Could you call back ...
... at 3.15 (a quarter past three)?
... at 3.30 (half past three)?
... at 3.45 (a quarter to four)?
Do you have my mobile number?
I'm on extension 3456.
Study notes
Who is calling?
Here who is the subject of the sentence.
But in Who did you speak to? who is the object of the sentence.
See Reference Section 14.1 for wh- questions.
... she is aw ay from her desk ...
Notice the prepositions:
He/She is at lunch.
He/She is in a meeting.
He/She is on holiday.
He/She is out of the office.
He/She is on the phone.
She w ill be aw ay until Tuesday.
- She will be back in the office on Tuesday.
She '11 be away for a week.
= She will be away for a period of a week.
Note that until-till
See Reference Sections 3.4 and 18.6.
... at 3.15 ...
You can say three fifteen or a quarter past three.
See Reference Section 20.6 for telling the time.
... m y m ob ile num ber?
Notice also:
my direct number
our main number
our fax number
my extension number
44 UNIT 16