English for Business Life Elementary

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more, iess4 Complete the sentenceswith less or more, using theinformation in the table.Name Position Salary $ Tax Holiday Hours workedLydia Koons Area Manager 78,000 40% 4 weeks 50pwRay Jarman Local rep 32,000 30% 3 weeks 40pwSue Divoff Lawyer 120,000 45% 6 weeks 45pwe.g. Ray Jarm an earns . . . money thanLydia Koons.a Lydia Koons pays .......... tax that Ray Jarman.b Lydia Koons has ....... holidav than SueDivoff.c Ray Jarman has free time than LydiaKoons.d Sue Divoff earns ........money than LydiaKoons.e Lydia Koons pays ..........tax then Sue Divoff.f Ray Jarm an has , holiday than LydiaKoons.g Sue Divoff h a s .......... free time than RayJarman.Vocabulary5 Match words in the three columns to makevocabulary groups.seat n o .------^ tax monthchange )afternoon returnmorningIv one way ticketboarding card flight no. —. postponesalary passport \ arrivalday week I expensescheck-in cancel ( eveningsingle departure ’v- booking ref. no.want + object pronoun + infinitive6 Write sentences about requests.e.g. John —►Mike: Could you change the booking?Mike: ..t.fe .......bpofCi^n^.or B.*?: .Q-SKe-.d VkZ. t.0. . f he- boo|J<.a Clare —►Paul: Could you photocopy this report?Sarah:.........................................................................b Martin —►Sue and Jim: Could you come to themeeting?Liz: .............................................................................c Martin —►Sue and Jim: Could you cancel thearrangements?S ue:.............................................................................d Clare —* Paul: Could you postpone the trip?Sarah —►Paul:..........................................................e Clare & Mike —►Paul: Could make some coffee?Paul: ...........................................................................f John —►Mike: Could you type this letter?Mike —►Jo h n :..........................................................g Sue and Jim —►Clare: Could you check if thereare any seats?John: ..........................................................................Returning home 95
General note on contractionsIn speech and in formal writing, some verb forms arecontracted with:• personal pronouns: I'm (I am), they've (they have), etc.• question words: What's (What is), How'll (How will), etc.• demonstrative pronouns: that's (that is), these're (these are),etc.• there: there's (there is), there'd be (there would be), etc.Contracted forms are not used in affirmative short answers:Yes, I am. (not Yes, I'm.)Yes, they have, (not Yes, they've.)However, they are used in negative short answers:No, we don't.No, she can't.The following contracted forms are used in this book:is I areI'm (I am), he/she/it's (he/she/it is), there's (there is), What's(What is), Where's (Where is), that's (that is), these're (theseare), isn't (is not), we /you/they 're (we/you/they are), there're(there are), aren't (are not).was/werewasn 't (was not), weren 't (were not)has/havehe/she/it's (he/she/it has), II we /you/they've (I/we/you/theyhave), hasn't (has not), haven't (have not)do/diddon't (do not), didn't (did not)will/canI/you!he'll (I/you/he will), won't (will not), can't (cannot)would/must/could/shouldI/we/you/she'd (1/we/you/she would), wouldn't (would not),couldn't (could not), shouldn't (should not)General note on capital lettersin business titlesSometimes job titles and department names have capitalletters, and sometimes they do not. The general 'rule' is thatnames have a capital letter.I am JohnI am Sales ManagerHere 'John' and 'Sales Manager' are names. In the followingexample 'Sales Manager' is part of a description, so there areno capital letters.lam the sales manager.In the same way we write:I work in Sales, (a name)I work in the sales department, (a description)But business people often break the 'rule'. They use capitalletters to show status and respect. So you will meet:He/She is the Sales Manager.He/She works in the Sales Department.These uses are common and accepted. The 'rule' is applied96 GENERAL NOTES
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IntroductionThis Self-study guide i
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PracticeTelephone numbers1 Listen a
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PracticeListening for key informati
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PracticeSaying what you do and wher
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UNIT 4Your business activitiesSome
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Writing about your company4 Read th
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PracticeReading a map; compass poin
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UNIT 6The layout of your companySom
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a Where's the conference centre?i f
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PracticeGreetings and introductions
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UNIT 8The first two minutesSome use
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UNIT 9Partings and thanksSome usefu
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UNIT 10Setting up a meetingSome use
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Dialogue3 Put this dialogue in the
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PracticeConfirming time and place1
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UNIT 12Changing plansSome useful ph
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Dialogue4 Fill in the gaps in the d
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PracticeCancelling/postponing1 List
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UNIT 14Explaining and apologisingSo
Page 41 and 42:
UNIT 15Making contact by phoneSome
Page 43 and 44: UNIT 16Dealing with incoming callsf
Page 45 and 46: UNIT 17Leaving and taking messagesS
Page 47 and 48: Dialogue4 Put this dialogue in the
Page 49 and 50: PracticeProblems1 Listen to the dia
Page 51 and 52: UNIT 19Drinks and snacksSome useful
Page 53 and 54: Possessive pronouns4 Complete the a
Page 55 and 56: PracticeBooking a table and orderin
Page 57 and 58: PracticeA visit to Riga1 Listen to
Page 59 and 60: PracticeRight and wrong1 Listen to
Page 61 and 62: UNIT 23TravellingSome useful phrase
Page 63 and 64: UNIT 24Arriving and meeting contact
Page 65 and 66: shall fo r s u g g e s t io n s5 Wr
Page 67 and 68: PracticeGifts and thanks1 Complete
Page 69 and 70: UNIT 26Checking facilities and info
Page 71 and 72: c I need to record a sales presenta
Page 73 and 74: PracticeBuying presents1 Listen to
Page 75 and 76: PracticeGiving personal details1 Li
Page 77 and 78: PracticeDirections in a building1 L
Page 79 and 80: PracticeTrouble shooting1 Listen an
Page 81 and 82: PracticeA sales enquiry1 Listen to
Page 83 and 84: UNIT 32Staying in a hotelSome usefu
Page 85 and 86: UNIT 33Bookins conference facilitie
Page 87 and 88: UNIT 34Organising a tripSome useful
Page 89 and 90: when/as soon as + the Simple Presen
Page 91 and 92: PracticeHiring a car1 Listen to the
Page 93: PracticeBack from a trip1 A sales m
Page 97 and 98: 1 SPECIAL VERBS Past tense1.1 bePre
Page 99 and 100: We use the Present Progressive to t
Page 101 and 102: - after something, anything and not
Page 103 and 104: 10 NOUNS10.1 Plurals o f nounsmost
Page 105 and 106: We normally use some when we ask fo
Page 107 and 108: 15.2 Comparative and superlative ad
Page 109 and 110: He is at the station,at the airport
Page 111 and 112: (Where are the offices?)One is in t
Page 113 and 114: R Roger Robert Rome 20.7 Days, m on
Page 115 and 116: Country Adjective Person NationAlba
Page 117 and 118: Glossary of business-related termsa
Page 119 and 120: plant: factorypostroom: room in an
Page 121 and 122: UNIT 4 Your business activities1 Di
Page 123 and 124: - Have a good flight. And give myre
Page 125 and 126: They are going to be in Cairo nextw
Page 127 and 128: i Could we have a pot of coffee for
Page 129 and 130: g What did you do?h I sacked him.No
Page 131 and 132: UNIT 29 Your office building1 Direc
Page 133 and 134: b No, it wouldn't. It wouldn't bepo
Page 135 and 136: UNIT 4 Your business activities1 Di
Page 137 and 138: NotesDialogue 1: what's = what is;
Page 139 and 140: d Speaker 1: The two black coffees
Page 141 and 142: - Why don't you call security?- I d
Page 143 and 144: - That seems reasonable.- Can you f
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AcknowledgementsThe authors would l
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English for Business Life Elementary

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