English for Business Life Elementary

Call 4
Caller 4: Can I speak to Ms Opres, please?
Sarah: I think you are through to the wrong extension.
Caller 4: Could you transfer me?
Sarah: I'm sorry but I'm in a meeting at the moment.
Could you possibly call back in about half an hour?
Note
she'll = she will; she's = she is
UNIT 17 Leaving and taking messages
1 Telephone messages
Call 1
- Can I speak to Andrew?
- I'm afraid he isn't here at the moment. Can I take
a message?
- Thank you. Could you tell him that Jan called.
- Does he have your number?
- I'm on my mobile - the number is 793172.
I'm returning his call.
- Sorry, I didn't catch your name.
- It's Jan, Jan Peto-that's P-E-T-O.
- I'll give him the message.
- Thanks - I'll be in town till about six.
Call 2
- Hello.
- Is that Tania Lantos.
- No, this is Emma Ford speaking. Can I help you?
- Yes, do you know when Tania will be in?
- Well, she should be in later this afternoon. Can I give
her a message?
- Thank you. Could you ask her to call ASK's Controller
on 3245 - as soon as she gets in.
- Yes, of course. Could you give me the number again?
- Yes, it's 3245. OK?
- Yes, I'll ask her to call when she gets in.
- Thanks, bye.
- Bye.
Notes
it's = it is
UNIT 18 Email and telephone problems
1 Problems
a - Hello, is that Claudia. Hello ...
- Yes, can you hear me?
- You're breaking up. Could you speak up, please?
- My battery is low. I'll call you on a land line. I'll find
a payphone.
b - Is there a problem with your email? I sent you a
message and it bounced back.
- I don't think so.
- Can I check your address. I sent it to
schwenck.j@euronic.de
- No, it's 'schwenckj' - one word. There's no dot
before the j.
c - Hello. I'm trying to ring a Madrid number, but it's
always engaged.
- Just a moment. I'll try the number for you. It's
ringing for you now.
- Thank you.
d - I'm trying to get through to a Belfast number but
there's no reply.
- What number are you ringing?
- It's Belfast 126.
- I'm afraid the phone is out of order,
e - Did you get my email?
- We have a problem with our system at the moment. I
can't access my mailbox.
- When did you send it?
- About an hour ago.
f - Imco.
- Oh, hello. Can I speak to Pierre Belon?
- I'm sorry, but we have no Pierre Belon here.
- I'm sorry, I must have the wrong number,
g - Did you send that report.
- Yes - 1 sent it about an hour ago. It went OK.
- It's not in my inbox. Could you resend it, please?
- I'll do it now.
UNIT 19 Drinks and snacks
1 Offering drinks and snacks
a - Did you have anything to eat on the plane?
- No, I just had a cup of coffee.
- Well, let me get you something. What about
some sandwiches?
- Thanks. That would be great.
b - So, how do you like your coffee?
- White, no sugar, please.
- Cream? Milk?
- Milk, please.
- And then sandwiches. I think these must be cheese.
These ones are egg, and these are ham.
- Thanks. I'll have one of these,
c - Another cup?
- Yes, please.
- And you must try some of this.
- What is it.
- It's a kind of pastry. Try it.
- Mmm. It's delicious.
Audioscripts 139