A player in sustainable development - Dalkia

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BUSINESS ACTIVITIES Energy Services 62 2007 ANNUAL REPORT VEOLIA ENVIRONNEMENT Health institutions have confi dence in Dalkia Health institutions need complex and impeccable logistics that ensure top-quality, reliable and uninterrupted service. Dalkia has made a specialty of meeting these needs. In Italy, many hospitals have for a long time outsourced their general services to Siram, a Dalkia subsidiary that is the leader in its sector. Dalkia’s practices in France have built on this expertise. In 2006, Dalkia signed a contract for a wide range of services with the Saint-Joseph Foundation in Paris. It covers all technical and non-technical services, including surgical instrument sterilization, which is the specialty of its Sterience subsidiary. In 2007, Dalkia’s expertise in medical support services crossed the Atlantic. After exchanging experiences with their French counterparts, managers at Brazil’s Santa Casa de Misericordia Foundation asked Sterience to carry out an audit of sterilization practices in its hospital. In 2007, it awarded Dalkia a full-service contract, one of the most comprehensive in the healthcare sector. Dalkia manages the hospital’s utilities, air conditioning, electricity, environmental services, infrastructure quality improvement, health safety, and support services, such as medical equipment, telephony and parking.
Heating and cooling networks for all climates These systems off er the advantage of a choice of fuels and proven effi ciency. In China, the division made a striking breakthrough in heating networks. In addition to the Jiamusi concession contract, it took over the Harbin network being built in the far north of the country, where temperatures reach –24 °C in January. The system will serve more than 17 million square meters of buildings in an area covering 52 square kilometers. In Central and Eastern Europe, where this type of system is widely used, Dalkia operates some very large district heating networks. The division is expanding its networks in Poznan and Lodz, which are the biggest in Poland. At the beginning of 2008, Dalkia also bought Praterm, which manages 260 kilometers of network in around 20 medium-sized Polish cities. In Slovakia it took over the municipal network in Lucenec and set up in Bulgaria by acquiring the company operating the 32-km Varna network. This system has two boiler plants (124 MWth) and satisfi es 10% of the heating needs of Bulgaria’s thirdlargest city. Cooling networks are of particular interest in the Middle East. In Bahrain, Dalkia is to build cooling plants and networks and will operate them for twenty-fi ve years. More services for healthcare institutions Other than managing technical services, Dalkia has extended its off er to cover all medical support services. Its Sterience subsidiary takes care of sterilizing instruments for healthcare institutions. For the Riuniti hospitals in Trieste, Italy, Dalkia is in charge of building maintenance, technical systems management and fuel supply for the standby generators. It provides the same services for six health authorities in Cagliari. In South Korea, the division won contracts with the Soonchunhyang A player in sustainable development teaching hospital and two hospitals in Seoul. It is also beginning to develop this business in Latin America, where it delivers services to one of Brazil’s biggest hospitals, the Santa Casa. In Mexico, the division is a member of a consortium that won the Ciudad Vitoria publicprivate partnership (PPP) contract, including energy management with performance guarantees. In Portugal, under another PPP, the Centro de Medicina de Reabilitação do Sul hospital awarded it a contract for technical building management. In Sweden, the Östergötland region outsourced multitechnical maintenance to Dalkia for its 3 hospitals and 42 dispensaries. In France, Dalkia will set up a wood-fi red boiler plant covering 66% of heating needs at the Limoges teaching hospital. In Belgium, the Erasme hospital in Anderlecht awarded Dalkia a technical management contract, including management of the wastewater treatment plant, which is provided by Veolia Water. The contract includes energy saving guarantees. Environmental quality for the tertiary and industrial sectors Dalkia won the comprehensive building management contract for Société Générale’s HQE Granite tower in the La Défense business quarter of Paris, France. In Brazil, the division will provide comprehensive management, including energy, for fi ve university campuses in Rio de Janeiro and will also manage energy for fi ve shopping malls. For industrial companies, Dalkia provides its expertise in energy management and CO2 emissions quota trading. In Sweden, the division is to build and maintain a 16 MW wood-fi red boiler for Setra, the country’s leading timber producer, under a 15-year energy effi ciency contract. In Chile, Dalkia manages the energy utilities of Ralun, a food processing and preparation specialist, and is to build an 11 MWe wood-fi red cogeneration facility for the chipboard manufacturer, Masisa. THE YEAR IN BRIEF... – Acquisition of Thermal North America, the US leader in heating networks. – Marked breakthrough in China with the Jiamusi and Harbin heating networks. – Increased use of renewable energy sources, especially biomass and solar power. – Expansion in the healthcare sector in France and Latin America. – Deployment of a diversifi ed range of energy management services, in particular in Central Europe, building on sound positions in the heating network markets. – Global safety campaign to promote the use of personal protective equipment. – Step-up in training programs. Dalkia is increasingly using biomass in its heating systems. For example, the division manages the biggest biomass power plant in Hungary. Built in 2004, the 50 MWe plant is Dalkia’s biggest wood-fi red facility and one of the largest in Central Europe. The plant feeds Hungary’s second largest heating network and satisfies the heating needs of 30,000 homes. 63
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Annual report 2007
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The global benchmark in environment
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INTERVIEW WITH THE CHAIRMAN Intervi
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6 2007 ANNUAL REPORT VEOLIA ENVIRON
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Veolia Environmental Services: oilr
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Canada United States UNITED STATES
Page 14 and 15: OUR KEY FIGURES 2007 economic perfo
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Page 22 and 23: STOCK MARKET A growth stock off eri
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A player in sustainable development - Dalkia

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