A player in sustainable development - Dalkia

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BUSINESS ACTIVITIES Transportation Nice call center. 68 2007 ANNUAL REPORT VEOLIA ENVIRONNEMENT Switching from mass transportation to individual transportation The passenger services developed by Veolia Transport are designed to attract passengers through providing personalized information that allows them to plan their journeys. The division has mobility centers in several countries, answering customers’ questions to help them organize their trips. Better yet, customers can access information on their mobile phone. After conducting trials of the NFC (Near Field Communication) technologies in Nice and the Bouches-du-Rhône region, Veolia Transport, partnering with Orange, decided to deploy a smartcard ticketing system on the Bordeaux network. With B’Pass, customers can access information about delays and the network’s intermodal solutions, as well as validate, order and pay for tickets. That’s not all: they can also download maps of the neighborhood and helpful information provided through interactive tags embedded in street furniture. They can even pay for purchases in certain stores and access municipal services. This experiment will serve as the model for extending this technology to other European cities. Global public transportation market €460 bn in 2008, with 15% open to competitive tendering €750 bn in 2016, with €150 bn to €200 bn open to competitive tendering
Bus service, our core business Veolia Transport is one of the world’s leading private operators of bus routes. In France, it operates systems in about 60 metropolitan areas outside of Paris, and is the number one private operator in the Paris suburbs. In 2007, its subsidiary TRA was awarded a contract to operate the 27 routes of the Seine-Saint-Denis département’s system. Its bid was singled out for its proposed innovations, measures to combat fare evasion, quality of service, accident prevention and improvement plans. In Belgium, 17 regional contracts, involving 300 employees for 236 vehicles, were renewed. In the United States, the contract for the management of the Las Vegas system was also renewed. We also made inroads in airport bus service, with our acquisition of People Travel Group, in Sweden, which serves two ports and seven airports. Growth in commuter and regional rail transportation Veolia Transport is rolling out regional and commuter rail services in many countries. In the United States, the division began operating Tri-Rail, a shuttle service between Miami International Airport and West Palm Beach. It was the fourth contract of this type for the company, after Los Angeles (Metrolink), Oceanside (Sprinter) and Boston, which was renewed in 2007. Every day, 150,000 people travel on the Boston commuter network, with its 600 km of track and 125 stations. Another renewal: the commuter trains in Auckland, New Zealand. The metro: another success in Asia Veolia Transport, which operates the metro in Stockholm, Sweden (800,000 passengers per day), has entered the South Korean market. The division will bring Line 9 of the Seoul metro into service and begin operating it in 2009. It will recruit and train 550 people. 2009 will also mark the start of its operation of the fi rst metro line in Mumbai, India. A player in sustainable development New ferry activities Veolia Transport operates ferries in Europe. In 2007, the Morbihan departmental council awarded it a seven-year contract to serve the islands of Groix, Houat, Hoëdic and Belle-Ile-en- Mer. With 1.6 million passengers per year, this is the biggest public ferry service in France after service to Corsica. Transportation on demand continues to grow and diversify Veolia Transport’s transportation-ondemand (TOD) business continues to grow, with close to 70 of these contracts in France and the renewal of the PZN contract in the Netherlands, its biggest in TOD. With SuperShuttle in the United States, the division off ers people the possibility of sharing a vehicle to make the trip between their home or hotel and the airport. In 2007, Nashville became the 22nd city to welcome the SuperShuttle service. Rail freight for companies gaining ground Having brought a fi rst train, with a capacity of 100,000 to 170,000 metric tons per year, into service for Lafarge Ciments, Veolia Cargo has introduced a second, this time between Dunkirk and Le Havre. By reducing truck traffi c and the associated CO2 emissions, combined rail transportation off ers an economical and ecological solution that Veolia Cargo is expanding in Germany and starting up in Italy and Belgium. The subsidiary specializing in maritime container shipment by rail, Veolia Cargo Link (a joint subsidiary with CMA CGM), launched fi ve shuttles from the Dourges multimodal center (road-rail-water) in the Nord-Pas-de-Calais region, to Le Havre and Lyons, in France; Mannheim, in Germany; and Zeebrugge and Antwerp, in Belgium. The Nice light rail system. THE YEAR IN BRIEF... – Award of the operating contract for line 9 of the Seoul metro (25 km, 25 stations): operation to begin in 2009. – Contract to serve the Morbihan islands (9 vessels, 250 employees). – Inauguration of the light rail system in Nice (8.7 km, 21 stations). – Renewal of the Las Vegas urban transit contract (350 vehicles, 48 routes): 60 million passengers carried per year. – Acquisition of People Travel Group to serve airports in Sweden (900 employees, 230 buses). – New contract with Lafarge for Veolia Cargo: 170,000 metric tons carried per year. Veolia Transport is the only mobility operator to have adopted an Environmental Management System. The “journey eco-effi ciency indicator” established in 2007 evaluates the greenhouse gas emissions avoided by the division in 2007 compared with private cars at 3.7 million metric tons of carbon dioxide equivalent. The evaluation was based on 92% of the trips and 80% of the kilometers covered by Veolia Transport during the year. 69
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INTERVIEW WITH THE CHAIRMAN Intervi
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6 2007 ANNUAL REPORT VEOLIA ENVIRON
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OUR KEY FIGURES 2007 economic perfo
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