The role of physical design and informal communication

Interview Guide - Orientor
Learning:
3. We’re interested in how the design and layout of the unit affects on-the-job
learning and communication with other RNs and doctors. By that I mean how
the design affects how often and where you interact with others for certain
types of communication and discuss certain things. I’m asking this because
people often learn “on the job” from informally talking with others and asking
questions.
Space/Layout:
a. Where was the best place to talk about X with 1) other RNs; 2) Drs; 3)
AH
i. specific procedures you were not sure about
ii. verification of medications
iii. patient care plan/patient status
iv. socializing/emotionally venting
v. teaching or providing advice
b. Is there anything about the design of the unit – its size, layout,
adjacencies of equipment and different rooms - that make it more or
less likely to ask for or offer information, knowledge or experience?
-offering advice, guidance, or correcting a GN?
c. Were you ever uncomfortable discussing certain issues because there
was no appropriate place to do so?
d. Is there anything about the culture – formal or informal
values/expectations - of the unit that would make it more or less likely
to ask for or offer information, knowledge or experience?
e. What do you think were the greatest aids for helping your GN gain
competency and confidence? What was detrimental?
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