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Bachelor – Mediedesign NTNU Gjøvik

Min bachelor i mediedesign ved NTNU Gjøvik.

22 Journal of Technical

22 Journal of Technical Writing and Communication Vol. 45 No. 1 2015 thread expresses itself in a collective nature, the initial posts new members often post to request advice embody the individual tale of the diagnosis story. The supporting actors now include site members, who take on mentoring roles and members’ doctors who often take on a role as villain. Interestingly, the initial diagnosis/request for help threads that people. This difference appears to be related to the levelof detail in the post. Messages written with a great deal of detail, like the above message, chain out more successfully than posts like the Hello thread which writes: «I am new here and don’t really know what i am supposed to do so please bare with me, i would love to chat.» The fact that these more detailed posts chain out more successfully would indicate that members are more readily accepted when they express a particular value held by the group: knowledge of the disease. By already exhibiting knowledge of the disease, the poster is establishing his or her legitimacy and the right to take part in the conversation on the site (Galegher,Sproull, & Kiesler, 1998). Responses to the more detailed thread generally kept on topic and offered the member advice. The responses give responders authority in their role as «advice giver» about medical information and take on two forms: authority based on experiential knowledge and advice based on the acceptable standards of care established by the American Diabetes Association (2008, p. S17). References American Diabetes Association (ada). (2008). Standards of Diabetes Care 2008. Diabetes Care, 31, S12S54. Barton, E. (2008). The presence of interlocutors vs. the sites of the Internet: The restrictedrange of disability narrative. In G. S. Pagnucci & N. Mauriello (Eds.), Re-mapping narrative: Technology’s impact on the way we write (pp.4572). Cresskill, NJ:Hampton Press, Inc. Baym, N. K. (1997). Interpreting soap operas and creating community: Inside an electronicfan culture. In S. Kiesler (Ed.), Culture of the Internet (pp. 103120). Mahwah, NJ:Lawrence Erlbaum Associates. Bormann, E. G. (1980). Communication theory. New York: Holt, Rinehart and Winston. Bormann, E. G. (1982). Fantasy and rhetorical vision: Ten years later. Quarterly Journal of Speech, 68, 288305. Bormann, E. G. (1972). Fantasy and rhetorical vision: The rhetorical criticism of socialreality. Quarterly Journal of Speech, 58, 396407. Bormann, E. G. (1985). Symbolic convergence theory: A communication Arduser, Lora Warp and Weft: Weaving the Discussion Threads of an Online Community formulation. Journal of Communication, 35, 128138 Bormann, E. G. (1980). Fantasy and rhetorical vision: The rhetorical criticism of socialreality. In B. L. Brock, R. L. Scott, & J. W. Chesebrom (Eds.), Methods of rhetorical criticism: A twentieth-century perspective (pp. 210222). Detroit: Wayne State University Press Bormann, E. G., Cragan, J. F., & Shields, D. C.(1994). Indefense of symbolic convergence theory: A look at the theory and its criticism after two decades. Communication Theory, 44, 259294. Bormann, E. G., Cragan, J. F., & Shields, D. C. (2001). Three decades of developing, grounding, and using symbolic convergence theory (sct). In W. B. Gudykunst (Ed.), Communication yearbook 25 (pp. 271313). Mahwah, NJ: Lawrence Erlbaum Associates. Broom, D., & Whittaker, A. (2004). Controlling diabetes, controlling diabetics: Morallanguage in the management of diabetes type 2. Social Science & Medicine, 58, 23722382. Buis, L. (2007). Social support provision within online health-focused support groups. Paper presented at the annual meeting of the International Communication Association, tba, San Francisco, ca, May 23, 2007. Retrieved from: http://www.allacademic.com/meta/p172039_index.html Burrows, R., Loader, B. D., Pleace, N. Nettleton, S., & Muncer, S. (2000). Virtual community care? Social policy and the emergence of computer mediated social support. Information, Communication & Society, 3 (1), 95120. Centers for Disease Control. (2007). Diabetes data & trends. Retrieved March 2009 from the cdc Website: http://www.cdc.gov/diabetes/statistics/prev/ national/fig persons.htm Cragan, J. F., & Shields, D. C. (1995). Symbolic theories in applied communication research: Bormann, Burke, and Fisher. Cresskill, NJ: Hampton. Eysenbach, G., Powell, J., Englesakis, M., Rizo, C., & Stern, A. (2004). Health related virtual communities and electronic support groups: Systematic review of the effects of online peer to peer interactions. British Medical Journal, 328 (7449),1166. Ferguson, T. (2002). From patients to end users. British Medical Journal, 324, 555556. Finn, J. (1999). An exploration of helping processes in an online self-help group focusingon the issues of disability. Health and Social Work, 24 (3),220231. Fox, S. (2007). E-patients with a disability or chronic disease. Retrieved March 16, 2009, from the Pew Internet & American Life Project Website: http://www. pewinternet.org/Reports/2007/Epatients-With-a-Disability-or-Chronic- Disease.aspx Fox, S. (2008). The engaged e-patient population: People turn to the internet for health information when the stakes are high and the connection fast. Retrieved 23 28 MARLENE ANGELICA SJONSTI-BJØRNSEN BACHELOR MEDIEDESIGN NTNU I GJØVIK

24 Journal of Technical Writing and Communication Vol. 45 No. 1 2015 March 16,2009, from the Pew Internet & American Life Project Website: http://www. pewinternet.org/Reports/2008/The-Engaged-Epatient- Population.aspx Galegher, J., Sproull, L., & Kiesler, S. (1998). Legitimacy, authority, and community in electronic support groups. Written Communication, 15 (4), 493530. Gurak, L. J., & Silker, C. M. (1997). Technical communication research: From traditional to virtual. Technical Communication Quarterly, 6(4), 403418. Hernandez, M. (2009). What is Tu Diabetes? Retrieved March 2009 from the Tu Diabetes Website: http://tudiabetes.com/notes/index/show?noteKey= What_is_TuDiabetes%3F Hine, C. (2008). Internet research as emergent practice. In S. N. Hesse-Biber &P. Leavy (Eds), Handbook of emergent methods (pp. 525542). New York: The Guilford Press. Howard, T. W. (1994). A rhetoric of electronic communities. Greenwich, ct: Ablex. Lester, J., Prady, S., Finegan, Y., & Hoch, D. (2004). Learning from e-patients at Massachusetts general hospital. British Medical Journal, 328 (7449), 11881190. Moran, M. G. (2002). A fantasy-theme analysis of Arthur Barlowe’s 1584 Discourseon Virginia: The first English commercial report written about North America from direct experience. Technical Communication Quarterly, 11 (1), 3159. McCabe, J. (2009). Resisting alienation: The social construction of Internet communties supporting eating disorders. Communication Studies, 60 (1), 116. Naemiratch, B., & Manderson, L. (2006). Control and adherence: living with diabetes in Bangkok, Thailand, Social Science & Medicine, 63 (5), 11471157. Orgad, S. (2005). From online to offline and back: Moving from online to offline relationships with research informants. In C. Hines (Ed.),Virtual methods: Issues in social research on the Internet (pp. 5166). Oxford: Berg. Peel, E., Parry, O., Douglas, M., & Lawton, J. (2005). Taking the biscuit? A discursive approach to managing diet in type 2 diabetes. Journal of Health Psychology, 10, 779-791. Pendry, D. A. (2003). Control, compliance, and common sense power relations in diabetescare for Mexican Americans. Ph.D. dissertation, University of Texas at Austin. Ramos, J. D., Rai-Chaudhuri, A., & Neill, R. W. (2004). International online discussion lists on chronic myelogenous leukaemia. British Medical Journal, 328 (7449),11771178. Rheingold, H. (1993).The virtual community: Finding connection in a computerized world. Boston, MA: Addison-Wesley Longman Ruhleder, K.(2000).The virtual ethnographer: Field work indistributed electronic Arduser, Lora Warp and Weft: Weaving the Discussion Threads of an Online Community environments. Field Methods, 12 (1), 317. Sanders, T. (2005). Researching the online sex work community. In C. Hines (Ed.),Virtual methods: Issues in social research on the Internet (pp. 6780). Oxford: Berg. Schneider, S. M., & Foot, K. A. (2005). Web sphere analysis: An approach to studying online action. In C. Hines (Ed.),Virtual methods: Issues in special research on the Internet (pp. 157170). Oxford: Berg. Segal, J. (1993). Patient compliance, the rhetoric ofrhetoric, and the rhetoric of persuasion. Rhetoric Society Quarterly, 23, 90102. Turkle, S. (1995). Life on the screen: Identity in the age of the Internet. New York: Simon& Schuster. Wallhagan, M. I. (1999). Social support in diabetes. Diabetes Spectrum, 12 (4), 254256. Willson, M. A. (2006). Technically together: Rethinking community within techno-society. New York: Peter Lang. Winkelman, W. J., & Choo, C. W. (2003). Provider-sponsored virtual communities for chronic patients: Improving health outcomes through organizational patient-centered knowledge management. Health Expectations, 6 (4), 352358. Zrebiec, J. F. (2005). Internet communities: Do they improve coping with diabetes? The Diabetes Educator, 31,825836. Other Articles On Communication By This Author Arduser, L., Rentz, K., Meloncon, L., & Debs, M. B. (2008). Designing a successful group-report experience. Business Communication Quarterly, 71 (1), 7984. Arduser, L. (2008). Book review, Communication in Medical Car by John Heritage and Douglas W. Maynard. Business Communication Quarterly, 71 (4), 511514. 25 THE JOURNAL OF TECHNICAL WRITING AND COMMUNICATION TIDSSKRIFT 29

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