Intercultural Business Etiquette

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Panama Greetings, titles, business cards • Men and women shake hands when greeting and maintain direct eye contact. • Titles are important. You may speak directly to someone by using only his or her title, without including the last name. – A Ph.D. or a physician = Doctor (dok-TOR) – Teacher = Profesor (pro-fe-SOR) – Lawyer = Abogado/a (a-bo-GA-do/da) • Persons who do not have professional titles should be addressed as: – Mr. = Señor (sen-YOR) – Mrs. = Señora (sen-YOR-a) – Miss = Señorita (sen-yor-I-ta) • Most Latinos have two surnames: one from their father, which is listed first, followed by one from their mother. Only the father’s surname is used when addressing someone • There is no specific ritual surrounding the giving of business cards. Treat the card with respect and interest. • It is advisable to have one side of your business card translated into Spanish. Present your business card with the Spanish side facing the recipient.
Panama Gift giving • Gifts are not normally exchanged when entertaining. Communication style • Panamanians stand at arm’s length from one another while talking. • There is little to no touching while conversing. • Panamanians favor direct eye contact over indirect. • During conversations sustained eye contact is commonplace rather than sporadic.
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Armenia Greetings, titles, business
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Armenia Business behavior • For t
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Azerbaijan Greetings, titles, busin
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Azerbaijan Business behavior • To
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Belarus Greetings, titles, business
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Belarus Business behavior • On ti
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China Greetings, titles, business c
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China Communication style • Most
Page 19 and 20: China Business behavior • It is r
Page 21 and 22: China Other • As a cultural court
Page 23 and 24: Costa Rica Greetings, titles, busin
Page 25 and 26: Costa Rica Gestures • To point, u
Page 27 and 28: El Salvador
Page 29 and 30: El Salvador Gift giving • Gifts a
Page 31 and 32: El Salvador Business behavior • I
Page 33 and 34: Georgia Greetings, titles, business
Page 35 and 36: Georgia Business behavior • Georg
Page 37 and 38: Guatemala Greetings, titles, busine
Page 39 and 40: Guatemala Communication style • G
Page 41 and 42: Honduras
Page 43 and 44: Honduras Gift giving • Gifts in b
Page 45 and 46: Honduras Business behavior • It i
Page 47 and 48: India Greetings, titles, business c
Page 49 and 50: India Gestures • Do not touch som
Page 51 and 52: Kazakhstan
Page 53 and 54: Kazakhstan Communication style •
Page 55 and 56: Mexico
Page 57 and 58: Mexico Gift giving • Giving gifts
Page 59 and 60: Mexico Business behavior • Arrivi
Page 61 and 62: Moldova Greetings, titles, business
Page 63 and 64: Moldova Gestures • People beckon
Page 65 and 66: Nicaragua Greetings, titles, busine
Page 67 and 68: Nicaragua Gestures • Pointing is
Page 69: Panama
Page 73 and 74: Panama Business behavior • Arrivi
Page 75 and 76: Russia Greetings, titles, business
Page 77 and 78: Russia Communication style • Russ
Page 79 and 80: Russia Business behavior • As a f
Page 81 and 82: Saudi Arabia
Page 83 and 84: Saudi Arabia Greetings, titles, bus
Page 85 and 86: Saudi Arabia Gestures • Use only
Page 87 and 88: South Africa
Page 89 and 90: South Africa Communication style
Page 91 and 92: Ukraine
Page 93 and 94: Ukraine Communication style • No
Page 95 and 96: United Arab Emirates
Page 97 and 98: United Arab Emirates Greetings, tit
Page 99 and 100: United Arab Emirates Communication
Page 101 and 102: United Arab Emirates Business behav
Page 103: Sources: • www.wikipedia.com •
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