Spectre GCR Manual Manuals - Atari Documentation Archive

Support
If we've established a Gadgets online area on the system you dial
into, you probably will be able to find a topic that answers your
questions, up there and ready to look at, from some previous user who
asked the same question. So take a moment and browse around,
looking at the questions. This takes very little time and doesn't cost
you an arm and a leg.
Generally, we try to reply to email within 72 hours, and if you
post the question online, usually some Spectre user will reply within
12 hours. Not bad, eh?
> Fax us at (303) 791-0253. We have a handy dandy little device that
just loves to spit out paper.
We find this is the best way for us to support non-online users, as
the questions and problems are written down. Generally, we just fax
back the original, with the questions answered, so please leave space
for writing.
>- You can call us on the phone.
.. . .
.
This isn't much fun. First, it's a long distance callor
. _
you, almost certainly. Denver is not an oasis of _
Spectre users.
Second, we may be in the middle of something, in which case we
can't come to the phone. You have to understand that when we take
one tech call, we spend X minutes satisfying one person (maybe);
when we put a fix or upgrade into the software, we make a few
thousand users happy. Where do you think we should draw the line?
We enjoy talking with people, but there's only a certain number of
five-minute periods each day.
Third, the lines may be busy because we're dealing with someone
else. This happens. There are a lot of someones.
Also, the depressing fact is that a lot of our tech calls are questions
that are covered in the manual, or are from people who don't have a
manual - because it's, err, a copy of the Spectre, not an original.
Also, Barb, who answers the phone, has heard every possible
question at least sixteen times. Feel free to ask her questions; she usually
knows the answer. Honest, we don't have any no-knowledge phone
answerers here.
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