SAS(R) 9.1.3 Companion for z/OS

Initializing and Configuring SAS Software Working with Your SAS Support Consultant 29
STOP
This method is the equivalent of an application requesting a normal shutdown.
You should have no problems with your files.
CANCEL
The operating system initiates the termination of SAS, but application error
handlers can still run and cleanup is possible. Your files will be closed, and the
buffers will be flushed to disk. However, there is no way to ensure that the
shutdown will always be orderly. Your files could be corrupted.
MEMTERM (also know as FORCE)
The operating system terminates all application processes with no recovery. This
is the equivalent to what would happen if the system were rebooted.
Some databases, such as DB2, are able to recover from both the CANCEL and
MEMTERM types of failures. These applications accomplish this task by logging every
change so that, regardless of when a failure occurs, the log can be replayed to enable
recovery to a valid state. However, some transactions could still be lost.
Although you can terminate SAS using these techniques, you should try one of the
three preferred techniques listed first.
What If SAS Doesn’t Start?
If SAS does not start, the SAS log might contain error messages that explain the
failure. Any error messages that SAS issues before the SAS log is initialized are
written to the SAS Console Log, which is the SASCLOG ddname destination. Under
TSO, that will normally be the terminal, but the destination might have been changed
by the SAS Support Consultant by changing the CLIST that invoked SAS. For a batch
job or started task, that will normally be a spooled SYSOUT class, but it might have
been changed by the SAS Support Consultant by changing the SAS cataloged procedure
used to invoke SAS.
Support for SAS Software
Support for SAS software is shared by SAS and your installation or site. SAS
provides maintenance for the software; the SAS Installation Representative, SAS
Support Consultant, and the SAS Training Coordinator for your site are responsible for
providing you with direct user support.
3 The SAS Installation Representative receives all shipments and correspondence
and distributes them to the appropriate personnel at your site.
3 The SAS Support Consultant is a knowledgeable SAS user who supports the other
SAS users at your site. The SAS Technical Support Division is available to assist
your SAS Support Consultant with problems that you encounter.
3 The SAS Training Coordinator works with the SAS Education Division to arrange
training classes for SAS users.
Working with Your SAS Support Consultant
At your site, one or more SAS Support Consultants have been designated as the first
point of contact for SAS users who need help resolving problems.