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Trend Micro InterScan Messaging Security Virtual Appliance Administrator’s Guide 24-10 Tip: Trend Micro recommends quarantining items that could pose a risk to your network, such as messages and attachments that violate antivirus rules. Before you resend any quarantined message, make sure that it does not pose a threat to your network. Trend Micro recommends archiving only items that you want to reference later. Quarantine items that could pose a threat to your network, such as email messages and attachments that violated an antivirus rule. To query quarantine areas: 1. Choose Mail Areas & Queues > Query from the menu. The Mail Areas & Queues Management screen appears. The Quarantine tab displays by default. If it does not display, click Quarantine. 2. Under Criteria, configure the following: • Search: Select the quarantine area, the reason the email was quarantined, and the scanner that scanned the email. • Dates: Select a date and time range. 3. Type values for the following: • Sender • Subject • Recipient(s) • Attachment(s) • Rule • Message ID
Mail Areas and Queues Note: When querying an email message containing multiple recipients or attachments, type *string* (where string is the name of one of the recipients or attachments). 4. Click Display Log. The results appear at the bottom of the screen showing the timestamp, sender, recipient, subject, and reason for quarantining the message. 5. To change the display, do any of the following: • To sort the table, click any of the column headings (except reason). • If too many items appear on the list, click the arrow buttons on top of the list to move to the next page or select the desired page to view from the drop-down list. • To change the number of items that appears in the list at a time, select a new display value from the drop-down list at the bottom of the table. 6. To view details about any quarantined message, click the timestamp for the item. The Quarantine Query screen appears showing the email message and all of its details. 7. To resend any message, click the check box next to it in the query result table, and then click Deliver or Reprocess. • Deliver: The message is sent directly to the recipient, bypassing all rules except virus scan rules. • Reprocess: The message only bypasses the current rule, and may be quarantined again by other filters. Tip: Trend Micro does not recommend resending email messages that violated antivirus filters. Doing so could put your network at risk. 8. To delete any message, click the check box next to it in the query result table, and then click Delete. Note: IMSVA only records and shows names of attachments if you have specified Attachment as a scanning condition. However, if the number of attachments in the email message exceeds the maximum number specified in condition, the attachment name will not be shown. 24-11
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TM InterScan Messaging Security Vir
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The user documentation for Trend Mi
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Trend Micro InterScan Messaging Sec
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Chapter 1 Introducing InterScan Mes
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TABLE 1-1. Main Features and Benefi
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TABLE 1-2. Types of spyware/graywar
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Log Upload for Query Introducing In
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Introducing InterScan Messaging Sec
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Getting Started Chapter 2 This chap
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Using the Online Help Getting Start
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Setting Up a Child Device Getting S
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Using Smart Search Getting Started
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Getting Started • EUQ Services: H
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Configuring User Accounts Chapter 3
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To add administrator accounts: Conf
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Configuring User Accounts Editing o
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Chapter 4 Using the Configuration W
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4. Type the following default user
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Step 2: Configuring Deployment Sett
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Step 4: Configuring Notification Se
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Step 6: Configuring LDAP Settings U
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a. For LDAP server type, select one
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Step 7: Configuring Internal Addres
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. Next to Server, type the TMCM IP
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Updating Components This chapter ex
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Specifying an Update Source Updatin
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Rolling Back a Component Update Upd
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5. Click Save. Updating Components
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Chapter 6 Getting Started with Clou
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Getting Started with Cloud Pre-Filt
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TABLE 6-1. Cloud Pre-Filter Termino
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Getting Started with Cloud Pre-Filt
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Chapter 7 Getting Started with Emai
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Using Email Encryption Using Trend
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Getting Started with Email Encrypti
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Getting Started with Email Encrypti
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Section 2 Configuring IMSVA and Clo
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Managing Policies Chapter 13 This c
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Managing Policies • Action: The a
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Common Policy Objects Chapter 14 Th
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Understanding Address Groups Common
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Add an individual address: Common P
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6. Click the Add button. The Add Ad
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Common Policy Objects 4. Click the
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To export an address group from an
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3. Next to List name, type a descri
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About Regular Expressions Common Po
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Common Policy Objects Each characte
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• 456abc • 56abc • 6abc • a
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Literal string and escape character
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5. Specify a digital asset definiti
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TABLE 14-1. Predefined Expressions
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TABLE 14-1. Predefined Expressions
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Common Policy Objects • Specific
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TABLE 14-2. Overview of the Keyword
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TABLE 14-2. Overview of the Keyword
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To add or modify a policy notificat
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Common Policy Objects • To: Type
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Common Policy Objects 2. Click Add
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To enable the DKIM Approved List: C
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To add domains to the Web Reputatio
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Internal Addresses Chapter 15 This
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Internal Addresses • Enter domain
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3. To add addresses manually, do th
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Internal Addresses 4. Click the Rec
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Configuring Policies Chapter 16 Thi
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Configuring Policies 3. Select Anti
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Configuring Policies 4. Select the
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Configuring the Route Configuring P
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Specifying Scanning Conditions Conf
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Antivirus rule Configuring Policies
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Other rule Configuring Policies a.
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TABLE 16-1. Regulatory Compliance T
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Configuring Policies Note: For inst
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Configuring Policies Note: If you s
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5. To add your own attachment name,
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Selecting Scanning Conditions for M
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To select recipient number scanning
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Specify actions for "Other" rules:
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Configuring Policies • Send polic
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TABLE 16-2. Intercept Settings SETT
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Configuring Policies • Insert saf
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Creating a Tag Subject Configuring
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Configuring Policies 4. In the Orde
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Encryption Settings Chapter 17 This
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Encrypting Message Traffic Encrypti
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Scanning Exceptions Chapter 18 This
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Scanning Exceptions Configuring Exc
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To set scan actions for other scann
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Scanning Exceptions Setting Scan Ac
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Existing Policies Chapter 19 This c
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To add domains to the Domain List i
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Existing Policies 4. Click Name or
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Step 4: Specify the Priority 1. Cli
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Existing Policies 4. Click Subject
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Existing Policies 16. Click Save. T
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To add administrator accounts: Perf
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Editing or Deleting Administrator A
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Performing Administrative Tasks If
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TABLE 28-1. LDAP Server Types LDAP
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TABLE 28-2. LDAP Server Types LDAP
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Performing Administrative Tasks 4.
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7. Select Enable proxy under Proxy
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To re-index database tables: Perfor
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Performing Administrative Tasks •
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• Trend Micro Antivirus and Conte
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Chapter 29 Using the Command Line I
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CLI Overview After you open the CLI
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configure module IMSVA adminUI enab
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configure network dns Configures DN
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configure system password enable To
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configure network route default Set
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configure service ssh enable all En
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help Displays the CLI help informat
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start task postfix drop Using the C
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stop service postfix Stops the post
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service IMSVA Starts, stops, or res
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show network Displays various IMSVA
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PARAMETERS EXAMPLES: To display the
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show service Displays the IMSVA ser
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show module IMSVA status adminUI Di
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shutdown Using the Command Line Int
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EXAMPLES: Using the Command Line In
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TABLE 29-1. Time Zone Setting Examp
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TABLE 29-1. Time Zone Setting Examp
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Modifying IMSVA Deployment Chapter
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Adding and Removing Devices This se
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Changing the Device Role from Paren
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Changing IP Addresses Modifying IMS
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Chapter 31 Updating and Rescuing th
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Updating and Rescuing the System an
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Chapter 32 Troubleshooting, FAQ, an
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TABLE 32-1. Troubleshooting issues
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TABLE 32-2. IMSVA Ports PORT NUMBER
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TABLE 32-2. IMSVA Ports PORT NUMBER
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Email Reputation Troubleshooting, F
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End-User Quarantine Troubleshooting
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ActiveUpdate How do I roll back a p
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Troubleshooting, FAQ, and Support I
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Troubleshooting Cloud Pre-Filter Un
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• Email access to antivirus engin
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Section 6 Appendices
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