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TABLE 32-1. Troubleshooting issues
End-User Quarantine Issues
Unable to access
the EUQ Web console
Users are unable
to log on to EUQ
Web management
console
Do the following:
Troubleshooting, FAQ, and Support Information
ISSUE DESCRIPTION AND RESOLUTION
• Verify that you are using the correct URL and port
number.
To view the console from another computer on the network,
go to
https://:8447
Do the following:
1. On the LDAP server, verify that the user accounts are
in the correct group. Only user accounts in the
approved group can access EUQ.
2. Verify LDAP and User Quarantine Access settings
through the IMSVA Web management console:
a. Choose Administration > IMSVA Configuration >
Connections > LDAP from the menu.
b. Verify all settings, especially the LDAP type and
server information. If you are using Kerberos
authentication, ensure that the time for all IMSVA
computers and the LDAP server is synchronized.
c. Choose Administration > End-User Quarantine
from the menu.
d. Select Enable User Quarantine Access.
e. Verify that the correct LDAP groups appear under
Selected Groups and that the user account belongs
to the selected groups.
3. Verify that users are using the correct logon name and
password. Logon Name Format on page 27-12
Note: IMSVA uses LDAP2 servers as backup for LDAP
1 servers. Ensure the LDAP 1 and LDAP 2
servers are synchronized. If a user's account
exists only on one of the LDAP servers, users will
not be able to consistently log on to the Web EUQ
console.
32-7