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Trend Micro InterScan Messaging Security Virtual Appliance Administrator’s Guide 32-4 TABLE 32-1. Troubleshooting issues ISSUE DESCRIPTION AND RESOLUTION Unable to update components Email notifications do not display properly. IMSVA uses the HTTP protocol to connect to the update source (by default, the Trend Micro ActiveUpdate server). If a firewall is located between IMSVA and the Internet, and IMSVA must use a proxy server, verify that your proxy settings are correct. To verify your proxy settings: 1. On the Web console menu, choose one of the following: • Administration > Configuration Wizard > Update Source > Proxy Setting • Administration > Proxy 2. Modify the proxy server settings if necessary. If you update the components manually and Unknown appears under Availability on the Update Now screen, IMSVA is unable to connect to the update source. Verify your network settings and connections and try again. If your computer is running a non-English operating system and the notification message was not written in English, it may appear distorted. Modify the character set through the Web management console. To modify the character set: 1. On the Web management console menu, choose Administration > Notifications > Delivery Settings. 2. Next to Preferred Charset, select the character set in which the messages will be encoded.
TABLE 32-1. Troubleshooting issues Unable to export configuration files Troubleshooting, FAQ, and Support Information ISSUE DESCRIPTION AND RESOLUTION Cannot query message logs in IMSVA. Server displays as disconnected in the System Status screen. You will not be able to export configuration files if: • Your computer is running Windows 2003 SP1 or Windows XP SP2 • Internet Explorer (IE) 6.0 or 7.0 has default security settings You must change the default security settings on Internet Explorer. To change the IE security settings: 1. On the Internet Explorer menu, choose Tools > Internet Options. 2. Click the Security tab. 3. Click Custom Level. 4. Under Downloads > Automatic prompting for file downloads, select Enable. 5. Click OK and save your settings. IMSVA scanner records the log with local time. To query message logs, synchronize the date/time on all computers with IMSVA. A managed server could become disconnected for any of the following reasons: • The scanner was removed from your network. • The IMSVA manager service has stopped. • Network connection issue has occurred. Check your firewall settings for the Manager Service listening port. 32-5
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TM InterScan Messaging Security Vir
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The user documentation for Trend Mi
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Trend Micro InterScan Messaging Sec
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Chapter 1 Introducing InterScan Mes
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TABLE 1-1. Main Features and Benefi
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TABLE 1-2. Types of spyware/graywar
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Log Upload for Query Introducing In
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Introducing InterScan Messaging Sec
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Getting Started Chapter 2 This chap
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Using the Online Help Getting Start
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Setting Up a Child Device Getting S
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Using Smart Search Getting Started
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Getting Started • EUQ Services: H
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Configuring User Accounts Chapter 3
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To add administrator accounts: Conf
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Configuring User Accounts Editing o
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Chapter 4 Using the Configuration W
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4. Type the following default user
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Step 2: Configuring Deployment Sett
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Step 4: Configuring Notification Se
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Step 6: Configuring LDAP Settings U
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a. For LDAP server type, select one
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Step 7: Configuring Internal Addres
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. Next to Server, type the TMCM IP
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Updating Components This chapter ex
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Specifying an Update Source Updatin
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Rolling Back a Component Update Upd
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5. Click Save. Updating Components
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Chapter 6 Getting Started with Clou
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Getting Started with Cloud Pre-Filt
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TABLE 6-1. Cloud Pre-Filter Termino
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Getting Started with Cloud Pre-Filt
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Chapter 7 Getting Started with Emai
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Using Email Encryption Using Trend
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Getting Started with Email Encrypti
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Getting Started with Email Encrypti
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Section 2 Configuring IMSVA and Clo
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Managing Policies Chapter 13 This c
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Managing Policies • Action: The a
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Common Policy Objects Chapter 14 Th
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Understanding Address Groups Common
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Add an individual address: Common P
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6. Click the Add button. The Add Ad
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Common Policy Objects 4. Click the
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To export an address group from an
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3. Next to List name, type a descri
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About Regular Expressions Common Po
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Common Policy Objects Each characte
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• 456abc • 56abc • 6abc • a
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Literal string and escape character
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5. Specify a digital asset definiti
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TABLE 14-1. Predefined Expressions
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TABLE 14-1. Predefined Expressions
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Common Policy Objects • Specific
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TABLE 14-2. Overview of the Keyword
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TABLE 14-2. Overview of the Keyword
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To add or modify a policy notificat
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Common Policy Objects • To: Type
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Common Policy Objects 2. Click Add
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To enable the DKIM Approved List: C
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To add domains to the Web Reputatio
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Internal Addresses Chapter 15 This
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Internal Addresses • Enter domain
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3. To add addresses manually, do th
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Internal Addresses 4. Click the Rec
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Configuring Policies Chapter 16 Thi
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Configuring Policies 3. Select Anti
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Configuring Policies 4. Select the
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Configuring the Route Configuring P
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Specifying Scanning Conditions Conf
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Antivirus rule Configuring Policies
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Other rule Configuring Policies a.
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TABLE 16-1. Regulatory Compliance T
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Configuring Policies Note: For inst
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Configuring Policies Note: If you s
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5. To add your own attachment name,
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Selecting Scanning Conditions for M
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To select recipient number scanning
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Specify actions for "Other" rules:
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Configuring Policies • Send polic
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TABLE 16-2. Intercept Settings SETT
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Configuring Policies • Insert saf
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Creating a Tag Subject Configuring
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Configuring Policies 4. In the Orde
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Encryption Settings Chapter 17 This
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Encrypting Message Traffic Encrypti
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Scanning Exceptions Chapter 18 This
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Scanning Exceptions Configuring Exc
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To set scan actions for other scann
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Scanning Exceptions Setting Scan Ac
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Existing Policies Chapter 19 This c
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To add domains to the Domain List i
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Existing Policies 4. Click Name or
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Step 4: Specify the Priority 1. Cli
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Existing Policies 4. Click Subject
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Existing Policies 16. Click Save. T
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Section 4 Monitoring the Network
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Backing Up, Restoring, and Replicat
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To export device configuration file
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To export settings: 1. Choose Admin
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Settings That Cannot Be Restored
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Backing Up, Restoring, and Replicat
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Using End-User Quarantine This chap
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To enable and configure LDAP: 1. Yo
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Step 2: Enabling EUQ After configur
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Using End-User Quarantine 3. Choose
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3. Select Enable access. Using End-
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Using End-User Quarantine Note: If
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Disabling EUQ Using End-User Quaran
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Chapter 28 Performing Administrativ
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To add administrator accounts: Perf
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Editing or Deleting Administrator A
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Performing Administrative Tasks If
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TABLE 28-1. LDAP Server Types LDAP
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TABLE 28-2. LDAP Server Types LDAP
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Performing Administrative Tasks 4.
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7. Select Enable proxy under Proxy
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To re-index database tables: Perfor
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Performing Administrative Tasks •
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• Trend Micro Antivirus and Conte
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Chapter 29 Using the Command Line I
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Page 499 and 500: Email Reputation Troubleshooting, F
Page 501 and 502: End-User Quarantine Troubleshooting
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