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InterScanTM Messaging Security Virtual Appliance - Online Help ...

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Trend Micro InterScan <strong>Messaging</strong> <strong>Security</strong> <strong>Virtual</strong> <strong>Appliance</strong> Administrator’s Guide<br />

Sending Suspicious Files to Trend Micro<br />

32-30<br />

If you have a file you think is infected but the scan engine does not detect it or cannot<br />

clean it, Trend Micro encourages you to send the suspect file to us. For more<br />

information, refer to the following site:<br />

http://subwiz.trendmicro.com/subwiz<br />

Include in the message text a brief description of the symptoms you are experiencing.<br />

The team of antivirus engineers will analyze the file to identify and characterize any<br />

virus(es) it may contain, usually on the same day it is received.<br />

You can also send an email to: virusresponse@trendmicro.com, and specify "Phish or<br />

Disease Vector" as the Subject.

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