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InterScanTM Messaging Security Virtual Appliance - Online Help ...

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Email Reputation<br />

Troubleshooting, FAQ, and Support Information<br />

How do I configure Email reputation to not block certain IP addresses or<br />

domains?<br />

Add the IP addresses/domains to the Email reputation approved list by doing the<br />

following:<br />

1. Log on to the Web management console.<br />

2. Click IP Filtering > Approved List.<br />

3. Add the IP addresses or domains that you do not want blocked to the Approved<br />

List.<br />

Note: If the domain cannot be resolved by the DNS service, the domain will not work in the<br />

approved list.<br />

IP Profiler<br />

Why is the domain name of an IP address that was added to the<br />

blocked/approved list always N/A?<br />

IMSVA does not determine the domain name of an IP address that was added to the<br />

blocked/approved list (IMSVA does resolve the IP address of an added domain name).<br />

Why does the IP Filtering Suspicious IP screen also display the<br />

connection information of blocked IP addresses?<br />

The IP Filtering > Suspicious IP screen shows all information for successful<br />

connections. Therefore, although an IP address is now in the blocked list, the previous<br />

connections for this IP address, which have not been blocked, are shown.<br />

Quarantine and Archive<br />

Can I use special characters to perform queries?<br />

Yes, you can use the following special characters to perform queries:<br />

32-19

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