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Mail Areas and Queues
Note: When enabling user quarantine access for an LDAP group, you can use wildcards
at the beginning and/or at the end of the LDAP group if you have specified
Microsoft Active Directory or Sun iPlanet Directory as the LDAP server.
Using EUQ
To use EUQ, you must enable and configure LDAP.
To start using EUQ:
1. Choose Administration > End-User Quarantine. The EUQ Management tab
displays by default.
2. Do the following:
• Enable EUQ: To enable EUQ, select the check box next to Enable
End-User Quarantine, and then click Save.
• Clear the EUQ database: To remove all data (including spam and approved
sender information) from all EUQ services in a group, click Remove.
• Redistribute EUQ data: If there are multiple devices with EUQ enabled on
your network, you can redistribute EUQ data across all devices to improve
EUQ performance. Redistribute data after you start or stop an EUQ service on
a device or add a new device that has an EUQ service. Also redistribute data
before you use the command line interface to remove a device with an EUQ
service.
To redistribute data:
Tip: Trend Micro recommends the following:
- after redistributing EUQ, the administrator informs all end users to verify that the
newly added approved senders are still available.
- that the administrator notifies all end users not to add EUQ approved senders list
when the administrator is adding a child device and redistributing EUQ.
1. Under Redistribute EUQ Data, click one of the following:
• Only redistribute approved senders
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