InterScanTM Messaging Security Virtual Appliance - Online Help ...

TABLE 32-1. Troubleshooting issues
Email Reputation
does not work
after being
enabled from the
Web management
console.
IP profiler does
not block IP
addresses in the
Blocked List.
Troubleshooting, FAQ, and Support Information
ISSUE DESCRIPTION AND RESOLUTION
Blocked IP
address does not
display in the
Overview page
Email Reputation may not work due to the following reasons:
• IP Filtering Service was not activated. Email
reputation shares the same Activation Code with IP
Filtering Service. If IP Filtering Service was not
activated, activate IP Filtering Service and then
activate Email reputation.
• The computer on which the scanning service is
installed cannot access the Internet. MTA cannot get
a response for the DNS query for Activation Code
validation. Confirm that the computer where the
scanner service is installed has access to the
Internet.
Activate IP Filtering Service and confirm IMSVA can
access the Internet.
The changes require about one (1) minute to take effect.
Wait one (1) minute before checking the list again.
The Overview page displays the top 10 blocked IP
addresses by type for the last 24 uninterrupted hours. For
example, at 16:12 today the Overview page displays data
from 16:00 yesterday to 16:00 today.
View the Overview page after an hour.
32-13