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hetoric is an assurance of trustworthy behaviour. Regarding disharmony and<br />

even opportunistic behaviour, it can be claimed that there is no relationship<br />

without problems. Occasionally, however, the participants protect their rights for<br />

a certain activity by overreacting to proposals made by a partner. However, defensive<br />

actions are needed only if oppressive and adversarial acts are anticipated.<br />

This pattern of behaviour is not required if one counterpart is convinced<br />

that the other counterpart is committed to open discussions. High tolerance for<br />

criticism indicates that a party is conducting the activities with determination. In<br />

general, there seem to be quite a low degree of formalism in the resolution instead<br />

of interpreting e.g. the legal bonds strictly.<br />

The discussion above advocates the strength of informal collaboration within social<br />

nets. This is a necessity because of the mutual urge for consistency. As<br />

noted, in this kind of behaviour - and an outcome of the process - the net members<br />

are looking for harmony. Argyris (1999) claims that in interpersonal relations,<br />

imbalance or incongruency are often very abhorrent. Using the ideas of<br />

cognitive balance theories, he postulates that ‘cognitive balance or consistency<br />

enable the individuals to predict accurately and thus behave more effectively in<br />

their interactions with others (...) Also, ‘it is assumed that there is a basic tendency<br />

for individuals to strive to reduce imbalanced states as cognitive dissonance<br />

and inconsistency.’ (ibid., 386). Moreover, changing the roles drastically –<br />

and attaining a new position – could be even harmful. Expanding business and<br />

changing roles, as well as new positions decrease substantially the partners’<br />

opportunities in their attempts to give new kinds of solutions for the others.<br />

With respect to influence of power in conflict resolution, the dominant carrier<br />

can, e.g. in one specific relationship, try to stipulate the norms unilaterally. A too<br />

determined and proactive course of action in a dyadic relationship, in which the<br />

company either strongly and unilaterally or modestly influences the decisions<br />

made in the relationship, can later be a source of conflict. Moreover, the other<br />

network member is recurrently, more or less, obliged to adopt certain type of activities<br />

or practices in order to ensure the continuity of the relationship, thus indicating<br />

compliance. Inevitably, in the long run, there are lots of benefits and rewards<br />

for the other party as well, making this kind of relationship appealing and<br />

raising the attraction. Furthermore, it is also assumed that the counterpart considers<br />

the propositions and initiatives as they are; these suggestions are later<br />

converted to new activities. Hence, the relationship once created is often asymmetric<br />

not just in terms of bargaining power but also in terms of control, pace in<br />

developing business relationship, or governance, bringing unilaterally better outcomes<br />

for a single party.<br />

137

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