Casper Suite Administrator's Guide v8.7 - JAMF Software

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JAMF Software, LLC © 2012 JAMF Software, LLC. All rights reserved. JAMF Software has made all efforts to ensure that this guide is accurate. JAMF Software 301 4th Ave S Suite 1075 Minneapolis, MN 55415-1039 (612) 605-6625 Under the copyright laws, this publication may not be copied, in whole or in part, without the written consent of JAMF Software, LLC. Active Directory, Office, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. ADmitMac is a registered trademark of Thursby Software Systems, Inc. iOS is a trademark or registered trademark of Cisco in the United States and other countries. Likewise is a trademark of Likewise Software. Linux is a registered trademark of Linus Torvalds in the United States and other countries. Maker’s Mark is a registered trademark of Beam Global Spirits & Wine, Inc. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. UNIX is a registered trademark of the Open Group. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. All other product and service names mentioned are the trademarks of their respective companies. Adobe and Adobe Creative Suite are trademarks of Adobe Systems Incorporated. Apache Directory LDAP Studio and Tomcat are trademarks of the Apache Software Foundation. Apple, the Apple logo, Apple Remote Desktop, Finder, FileVault, FireWire, iPhone, iTunes, Mac OS, MacBook, and Safari are trademarks of Apple Inc., registered in the United States and other countries. iPad is a trademark of Apple Inc. App Store is a service mark of Apple Inc., registered in the United States and other countries. Casper Admin, Casper Imaging, Casper Remote, the Casper Suite logo, Composer, jamf, the JAMF Software logo, the JAMF Software Server, Recon, Recon.exe, and Self Service are trademarks of JAMF Software, LLC in the United States and other countries. Centrify is a registered trademark of Centrify Corporation in the United States and/or other countries. eDirectory is a trademark of Novell, Inc. in the United States and other countries.
MySQL Mac Windows OS iOS X Applications Applications Installers Utilities Communication Public Signed Key Infrastructure Applications Protocols JAMF JSS Database Software JSS Installers Server Package Inventory Building Utility Remote Management Self Imaging Mobile Device Management Casper Service Focus Apache Tomcat Java Step 2: Step Create 1: Install Step the jamfsoftware the 3: Run Required the JSS Database Software Installer Scheduling Creating Database Backups Stopping Scheduled Database Backups Replicating Replicating Adding FireWire Distribution or USB Drives Points What is installed Q. on Can Mac I OS install X Server the JSS when on other I install platforms? the JSS? Connection Memory Database Issues Monitoring Taking the File Snapshots Creating Creating Package Creating Package Sources Package Sources by Sources Dragging from from User Contents Pre-Installed Environment from the Software Settings System Creating Package Sources from Existing Packages Finder Importing Updating Creating Package Manifests Editing Info.plist Viewing and and Description.plist Editing Adding the Contents Adding Localizations Scripts Files Building DMGs PKGs Packaging the OS Package Toolbar Exclusion Preferences Advanced Preferences List Contents 7 Chapter 1: Administering the JSS 8 Overview of Technologies 8 Applications and Utilities JSS 12 Ports 14 Security Passwords 17 Requirements Q. 21 Installing and Managing the JSS 21 Required Components 22 Installing the JSS on Mac OS X Server 25 Allocating Additional Memory to Tomcat 27 Setting Up the JSS 31 Upgrading the JSS 32 Changing the Activation Code 33 Backing Up the Database 36 Restoring Database Backups 37 Deleting Logs from the Database 39 Migrating to Another Server 40 Managing Distribution Points 44 Enabling Email Notifications 46 Enabling Change Management 48 Integrating with GSX 50 Generating a Web Server Certificate 51 Enabling Clustering 53 Configuring Tomcat to Work with a Load Balancer 54 Changing the Limited Access Setting 56 Frequently Asked Questions 58 Troubleshooting the JSS 61 Chapter 2: Client Management Configuring 62 Building Packages 62 Introduction to Composer 63 Creating Package Sources 71 Managing Package Manifests 74 Editing Package Sources 82 Building Packages from Package Sources 84 Building OS Packages 87 Managing Composer Preferences 3
Page 1: Casper Suite Administrator’s Guid
Page 5 and 6: Compatibility Understanding with Do
Page 7 and 8: Chapter 1: Administering the JSS 7
Page 9 and 10: Mac OS X Applications Casper Admin
Page 11 and 12: Self Service Web Clip The Self Serv
Page 13 and 14: On the Mac platform, the JSS runs o
Page 15 and 16: Certificate Authority A certificate
Page 17 and 18: Requirements This section lists the
Page 19 and 20: • OS X v10.7.x OS X v10.8.x Wind
Page 21 and 22: Installing and Managing the JSS Req
Page 23 and 24: To create the jamfsoftware database
Page 25 and 26: Allocating Additional Memory to Tom
Page 27 and 28: Setting Up the JSS The first time y
Page 29 and 30: 9. Choose whether or not to create
Page 31 and 32: Upgrading the JSS This section expl
Page 33 and 34: Backing Up the Database The JSS Dat
Page 35 and 36: To stop scheduled database backups:
Page 37 and 38: Deleting Logs from the Database Ove
Page 39 and 40: Migrating to Another Server The ins
Page 41 and 42: 7. Enter the DNS name or IP address
Page 43 and 44: 3. If the external drive is already
Page 45 and 46: 6. Use the Encryption Method pop-up
Page 47 and 48: 6. Click Save. Change Management lo
Page 49 and 50: 6. Enter your GSX account number in
Page 51 and 52: Enabling Clustering Clustering allo
Page 53 and 54:
Configuring Tomcat to Work with a L
Page 55 and 56:
6. Select a limited access option.
Page 57 and 58:
server.xml The JSS Installer instal
Page 59 and 60:
Memory Issues If there is a large a
Page 61 and 62:
Chapter 2: Client Management 61
Page 63 and 64:
Creating Package Sources A package
Page 65 and 66:
6. Install and configure your softw
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Creating Package Sources from Pre-I
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There are a few ways Composer handl
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Managing Package Manifests Package
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Updating Package Manifests Periodic
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Restoring Deleted Files or Folders
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To add a postflight script that rem
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Description.plist File The descript
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3. Control-click (or right-click) t
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Building DMGs When used in conjunct
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Configuring the OS Before building
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Managing Composer Preferences Compo
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Remove .DS_Store Files in Common Lo
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Building Your Client Management Fra
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d. Verify the changes are correct a
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Authentication Type If the LDAP ser
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To look up computer list informatio
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Managing JSS User Accounts The JAMF
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8. Click the Notifications tab and
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4. Click the Add Group from LDAP bu
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10. Click the Save button. To edit
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5. Select the NetBoot option and cl
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To edit a NetBoot server: 1. Log in
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5. Click Delete to confirm. Departm
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10. Click the Save button. To edit
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3. Click the Settings tab. 4. Click
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Info Pane This pane allows you to m
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Fill Existing User Home Directories
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3. Click the Info tab and select th
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Step 3: Create a New Adobe Installa
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Suppress Registration Ensures that
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When this process is complete, choo
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3. Click the Casper Admin link. 4.
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Enabling the Self Healing Feature S
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3. Click OK to confirm the deletion
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5. Click the New Script button and
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OS Requirements If certain operatin
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Managing Printers This section expl
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2. Select the printers that you wan
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Creating Directory Bindings Directo
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12. If you are binding client compu
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8. Enter the username and password
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6. Choose a type of recovery key ty
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Configuring the Computer Management
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5. Select Use External Certificate
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• If the server hosting the JSS
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Check for policies triggered by sta
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Hide account from OS X Login Window
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3. Click the Computer Management Fr
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Managing Removable MAC Addresses Co
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Policies Policies allow you to auto
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• Uninstall a package. Add a pri
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Self Service Pane This pane allows
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Dock Pane This pane allows you to c
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• Flush user caches. Verify star
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7. Click Continue. Clients execute
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Note: These numbers are based on a
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8. (Optional) Enter a description.
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Adding Custom Search Paths By defau
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6. Select the Default checkbox to d
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Managing Peripheral Types You can t
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Acquiring Mac OS X Computers Acquis
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6. (Optional) Select Purchasing in
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Enrolling Mac OS X Computers with t
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5. Enter the email addresses that y
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You can also sign the QuickAdd pack
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11. Click the Create button. 12. Sa
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9. Click the Scan button. Once you
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3. Select Local Inventory in the si
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Enrolling Computers by Editing Comp
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Acquiring Windows Computers Acquisi
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5. (Optional) Click the Purchasing
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Acquiring Mobile Devices You can ac
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Performing Advanced Computer Search
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Display Fields Pane This pane allow
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Viewing Computer Search Results By
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• Total count of each version of
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Application Distribution Report (PD
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Viewing Computer Details After perf
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Searching Peripherals Once peripher
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Peripheral reports are broken down
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General Pane This pane allows you t
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6. Using the View As pop-up menu, c
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Performing Mass Actions on Computer
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5. If you want to edit the Autorun
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5. Use the options and fields provi
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7. Add or modify information as nee
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Creating Computer Groups Computer g
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10. Repeat steps 7 through 9 as nee
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Viewing Receipts The JAMF Software
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6. Click the Inventory Options link
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Imaging Overview of the Imaging Pro
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Managing Configurations This sectio
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7. Click the Contents tab and use t
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d. Click OK. 11. Repeat steps 2 thr
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c. If you want the partition to be
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5. Click OK. Note: You may be promp
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9. Click Install. To view Imaging l
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4. In the list of packages, locate
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4. In the list of directory binding
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5. Choose the network configuration
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Managing Autorun Preferences Autoru
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4. Click Autorun across from the co
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PreStage Imaging PreStage imaging a
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. Enter a prefix, starting number,
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Target Mode Imaging Target Mode Ima
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10. Boot a target computer to targe
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10. Click the Packages tab and sele
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Installing Adobe CS3/CS4 Updaters T
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13. Click Save. Client computers ru
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5. Select the Install or uninstall
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To install a package using Casper R
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7. Click the Continue button and fo
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Once you complete these steps, Casp
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7. Click the Continue button and fo
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6. Click Go. Once you complete thes
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Uninstalling Packages You can unins
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10. Click the Packages tab and clic
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Using the Self Healing Feature In o
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Remote Control Overview of Remote C
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Using Screen Sharing This section e
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Settings and Security Management Ma
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The following table shows how Manag
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8. Click the Settings tab. 9. Selec
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3. Click the Managed Preferences li
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5. Select the Import from Manifest
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14. Select a value for the preferen
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Creating and Installing Mac OS X Co
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11. Click the Scope tab and assign
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9. Click the Edit link across from
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Running Remote Commands for Mac OS
Page 333 and 334:
Canceling Remote Commands The JSS a
Page 335 and 336:
6. If you want to specify parameter
Page 337 and 338:
5. Choose when to run the script by
Page 339 and 340:
4. Create a policy or edit an exist
Page 341 and 342:
Managing Dock Items Before you add
Page 343 and 344:
Managing Local Accounts You can man
Page 345 and 346:
3. Casper Remote creates the accoun
Page 347 and 348:
To reset the password for a local a
Page 349 and 350:
8. Choose how often you want client
Page 351 and 352:
Binding to Directory Services Befor
Page 353 and 354:
Deploying Disk Encryption Configura
Page 355 and 356:
If you deployed a disk encryption c
Page 357 and 358:
Managing Open Firmware/EFI Password
Page 359 and 360:
5. If you want to remove the passwo
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10. (Optional) Enter additional inf
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9. (Optional) Enter additional info
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To specify software definitions for
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Reporting on Licensed Software Usin
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General Pane This pane allows you t
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9. Click the Display Fields tab sel
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Sending Notifications on Licensed S
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Usage Management Application Usage
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8. When the list of logs is display
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5. Click the Computer Usage Logs li
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10. To display a message to the use
Page 383 and 384:
8. In the Username field, enter the
Page 385 and 386:
Managing User Authentication Prefer
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Making Policies Available in Self S
Page 389 and 390:
2. Click the Management tab. 3. Cli
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Managing Self Service Plug-ins The
Page 393 and 394:
Self Service Plug-in Bundles The Se
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Installing Items from Self Service
Page 397 and 398:
Accessing Plug-ins Plug-ins are dis
Page 399 and 400:
Building Your MDM Framework Configu
Page 401 and 402:
3. Click the Global Management Fram
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• If the server hosting the JSS
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To set up or modify OTA Enrollment
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6. Select or deselect additional op
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Enrolling Mobile Devices OTA The JS
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7. Customize the invitation message
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The OTA Enrollment User Experience
Page 415 and 416:
5. When notified that the profile w
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10. If the device has a passcode se
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Enrolling Connected Mobile Devices
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Downloading Enrollment Profiles Bef
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Unenrolling Mobile Devices Unenroll
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3. Click the Mobile Devices link ab
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Viewing Mobile Device Search Result
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Category Description Actions that y
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A description of the information on
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7. Click the Criteria tab and defin
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Performing Mass Actions on Mobile D
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2. Click the Inventory tab. 3. Perf
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7. Add or modify information as nee
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Deleting Mobile Devices from the JS
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6. To send an email notification wh
Page 447 and 448:
Configuration Creating and Distribu
Page 449 and 450:
9. In the payloads list, select the
Page 451 and 452:
Distributing iOS Configuration Prof
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Removing iOS Configuration Profiles
Page 457 and 458:
Security Management Running Remote
Page 459 and 460:
Viewing the Status of Remote Comman
Page 461 and 462:
Distribution Apps Understanding Unm
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Make Available in the Self Service
Page 465 and 466:
Distributing In-House Apps In-house
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10. Choose a hosting location for t
Page 469 and 470:
8. Enter or verify the app name, ve
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5. Click the Scope tab and remove d
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eBooks The JAMF Software Server (JS
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9. Click Save. The eBook is distrib
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Page 481 and 482:
Casper Focus Overview of Casper Foc
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Managing Classes For a teacher to c
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