OrgPlus 7 User Guide

Installation and Registration
CHAPTER 2
Customer Support
➣ In this section…
Technical Support Checklist page 2-13
Electronic Support page 2-14
Standard 90-Day Technical Support from HumanConcepts page 2-14
Online Store page 2-15
Technical Support Checklist
For the fastest response to your technical questions, complete the following checklist
before you contact HumanConcepts Technical Support:
• Before calling, please check the User Guide.
• Be ready to tell the technician what you’ve tried. Record the exact sequence of
events that created the problem. Make sure that you can reproduce the problem
by following the same series of steps. Know the results of any steps you have
undertaken to solve the problem.
• Record the exact wording of any error messages.
• Be sure to give your name and return email address or fax number if you prefer
a reply via email or fax.
• If you are phoning, make sure you have access to your computer.
• Be ready to supply the product name and version. (Select About OrgPlus from
the Help menu.)
• Be ready to supply the system information. (Select System Info from the Help
menu.)
Customer Support 2-13